{"id":1520253,"url":"https://alion.io/job/acclaim-technical-services-technical-support-analyst-2026-0185-acclaim-technical-services","title":"Technical Support Analyst (2026-0185) - Acclaim Technical Services","company":{"id":1949658,"name":"Acclaim Technical Services","domain":"acclaimtechnical.com","url":"https://alion.io/company/acclaimtechnical","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":155000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T11:24:35Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T08:14:55Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.\nWe are actively hiring a Technical Support Analyst to join our Mission Technology Division working in McLean, VA.\nRESPONSIBILITIES\nProvide high-touch, ITIL-based support to VIP and Executive-level staff by efficiently managing the full lifecycle of incidents and service requests, including independent troubleshooting and resolution of complex technical issues without Tier 3 escalation.\nDeliver remote and onsite desktop support using secure tools for system repair, configuration, and optimization.\nMaintain and update service records, ticketing systems, and access administration logs to ensure accuracy and compliance.\nProvide technical support for sensitive applications and handle confidential data with integrity and discretion.\nManage access rights and account administration for enterprise applications, databases, and secure systems, while supporting access requests, virus scanning, data transfers, and standalone devices, printers, and peripherals in compliance with security protocols.\nSupport collaboration tools and VTC systems such as Microsoft Teams, WebEx, and mobile devices for executive communications.\nSupporting all facets of installations, which includes the physical placement of which includes the physical placement of desktop IT equipment to include printers, CAT5 and fiber optic cable, rack mounted network equipment, switches, workstations, and communications equipment as required.\nLocal travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects\n Minimum Qualifications:Component Mission Administrator (CMA) Certification or Directorate Mission Administrator (DMA) Certification.\nResolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.\nKnowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.\nExperience in providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used within a business environment.\nFamiliarity with TCP/IP, general networking issues, virus scanning services (desktop, stand-alone and laptop computing services), servers, printers, peripheral devices, installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches.\n Preferred Qualifications:Related work experience in technical help desk position, refreshing of IT equipment, providing deskside IT support and installation of IT hardware, networks, VoIP phones, and/or audio/video equipment.\nSpecial non-commercial systems administrator experience (access management/file transfer).\nStrong communication skills due to a variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.\nAbility to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.\nMust possess an active TS/SCI clearance with polygraph\nPhysical Requirements:\nMust be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.\nMust be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.\nMust be able to move Audio/Visual or Computer equipment weighing 50 pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10 feet high while pulling cables and adjusting equipment.\nThe pay range for this position is: $155,000-$170,000","description_format":"text","description_chars":4223,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Military","National Security","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-09-30T11:24:35Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.35,"age_days":21,"expected_fill_days":8,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/acclaim-technical-services-technical-support-analyst-2026-0185-acclaim-technical-services","json_url":"https://alion.io/job/acclaim-technical-services-technical-support-analyst-2026-0185-acclaim-technical-services.json","meta":{"generated_at":"2026-10-22T12:45:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11433,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1949658},"rest":"https://alion.io/mcp/rest/get_company?id=1949658"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facclaim-technical-services-technical-support-analyst-2026-0185-acclaim-technical-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facclaim-technical-services-technical-support-analyst-2026-0185-acclaim-technical-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facclaim-technical-services-technical-support-analyst-2026-0185-acclaim-technical-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acclaim-technical-services-technical-support-analyst-2026-0185-acclaim-technical-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facclaim-technical-services-technical-support-analyst-2026-0185-acclaim-technical-services"}]}