Virtual Outreach Specialist (Healthcare Telesales) (6 Month Contract)

About the role:

The Virtual Outreach Specialist (VOS) has a passion to work with seniors and other dual-eligible patients, as well as their families. They will be the first point of contact for those community members to learn about Accompany Health.

The VOS will spend most of their time on the phone with the end-goal of scheduling a patient’s Initial Visit with our care team. They will master the art of building relationships on the phone, listening carefully, and caring for each senior as they would care for a loved one. The Virtual Outreach Specialist will be a trusted advisor for each potential patient interacting with us.

The VOS must be comfortable working in a fast-paced environment, answering inbound calls, making outbound calls, and utilizing our systems to manage leads and track progress.

Schedule: Monday-Saturday 8:30am-5pm ET.

Responsibilities will include:

• Conduct outbound calls and virtual outreach (SMS, email) to patients to provide information and education about Accompany Health services and resources
• Monitor and answer all inbound calls and SMS from patients interested in learning more about our program
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Accompany Health can support their needs
• Maintain a strong understanding of the features and benefits of our services, so that you can clearly articulate the information to our patients
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Attend and participate in training and coaching sessions to continuously improve our engagement scripts and techniquesProvide a fantastic experience for all patients interacting with our program regardless of the outcome of the call/conversation
• Utilize our home-grown CRM system to track leads, manage appointments, update patient information, track call notes, and create follow-up tasks
• Achieve patient engagement targets as driven by company KPIs

What makes you a fit for the team:

• You have excellent communication and interpersonal skills.
• You are accustomed to having a sales target, and you understand the need to go beyond and above to reach our engagement goals.
• You are excited to work in a dynamic and fast-paced startup environment where processes and procedures will constantly evolve as we grow.
• You have strong organizational and time management skills.
• You are open-minded and willing to have a growth mindset, with the willingness to give and receive feedback.

Desired skills and experience:

Required

• High School Diploma/GED or higher
• 2+ years of related experience in a healthcare sales, direct marketing or customer service capacity
• Ability to quickly build trust and rapport with seniors and other patients
• Ability to work after hours and weekends if needed
• Ability to work independently and as part of a team
• Are internet-connected, able to work remotely

Preferred

• Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting
• Knowledge of Medicaid and/or Medicare programs and senior services
• Bachelor’s Degree preferred