{"id":2575566,"url":"https://alion.io/job/accor-assistant-front-desk-manager","title":"Assistant Front Desk Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Banff, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":66000,"max":67000,"currency":"CAD","period":"year","gross":true,"usd_annual":46920},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T21:24:49Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T15:28:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are:\nJoin the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.\n Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk team. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk while committed to helping the hotel become one of the world's finest heritage resorts.\nCompetitive Salary: $66,000-$67,000 gross annually, based on previous experience & education\nReporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:\nConsistently offer professional, friendly and engaging service\nEnsure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards\nHandle of guests comments and complaints, ensuring guests needs are met or exceeded,\nParticipate in interviewing and recruitment of Front Office Reception Agents\nEnsure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)\nOversee and participate in guest relations and directs arrangements for VIP and special attention reservations\nGive effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office\nOrganize, coordinate and supervise training, conduct regular training sessions and communications meetings\nResponsible for development and performance management of all Front Office colleagues\nCoordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service\nKnowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront\nEnsure that all controls are in place and are adhered to, ie. rates, market codes, etc.\nReviewing and revising daily reports and ensuring they are in line with SAQ standards\nResponsible for coordinate with the Reservation Manager and the Guest Services Managers all preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, special requirements and departure activities\nMaintain and assist the Front Desk Manager on ongoing training and motivation programs\nResponsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis\nMaintain and submit to the Front Desk Manager, approved staffing schedules on a weekly basis\nResponsible for personal cash float\nEnsure Fairmont policies and procedures are known, followed and enforced, promote the philosophy of empowerment within guidelines\nIn all that we do create and be responsible for smart goals that help to achieve EOS, VOG, RevPAR, GOP yearly objectives\nAll other duties assigned\n Minimum 2 years experience in a Hotel leadership role\nComputer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson\nDynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time\nExcellent interpersonal and communication skills, both written and verbal\nProven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service\nA leader who will lead, teach, inspire our team to reach the next level of service\nHospitality Diploma an asset.\n Job Perks & Benefits:\nSubsidized staff accommodation provided on-site for full time status employees\nOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)\nComprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees\nDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees\nEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide\nAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler\nDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses\nVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nAPPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!\nWe encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ","description_format":"text","description_chars":5448,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-14T23:59:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":46920,"is_top_pay":true},"html_url":"https://alion.io/job/accor-assistant-front-desk-manager","json_url":"https://alion.io/job/accor-assistant-front-desk-manager.json","meta":{"generated_at":"2026-10-15T17:11:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-front-desk-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-front-desk-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-front-desk-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-front-desk-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-front-desk-manager"}]}