{"id":3626762,"url":"https://alion.io/job/accor-assistant-front-office-manager-10","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":68000,"currency":"USD","period":"year","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T19:22:30Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T17:42:29Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Company Description\nFairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.\nHotel Overview:\nDiscover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.\n The Assistant Front Office Manager provides managerial support for Reception/Front Office, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas, assisting the Front Office Manager in the daily managerial tasks for the front office, ensuring a seamless experience for the guest in all areas.\nLead by example to sustain an environment and positive colleague relations.\nTo understand and promote the hotel’s and departmental vision\nEnsures that all Front Office policies and procedures are adhered to.\nProvide direction and support to Front Office supervisory positions and colleagues in their daily tasks relating to their roles.\nResponsible to balance operational, administrative and colleague needs.\nResponsible for ensuring consistency in exceeding guest service expectations.\nCreates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont & Raffles. \nDevelops strong teams through active involvement in the operations and through the development and support of a continually evolving team.\nEnsure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests\nEnergize the brand by promoting our guest loyalty program\nMaximize our brand by promoting our upsell programs\nReviews Arrival Detail report and VIP’s to ensure all special requirements are met or exceeded\nDevelop and maintain standards for the department, while adhering to Fairmont’s core standards\nEnsure that all Front Office team have the supplies needed to perform their duties.\nTo provide continuity of management in complaint handling, both face to face, via telephone and in writing, depending on the situation and requirement\nCommunicate and liaise effectively with other leaders in the department and hotel\nResponsible to balance operational, administrative and colleague needs.\nResponsible for ensuring consistency in exceeding guest service expectations.\nEnsure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines\nCommunicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.\nConduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training and motivation of Front Office colleagues.\nControls and provides feedback on labour and operational expenses\nEnsure all daily, monthly and quarterly reporting is completed on a timely basis\nEnsure review of daily payroll punches and edits as necessary, record time and attendance occurrences for all colleagues in Time and Attendance Log\nReview, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations, ensuring that each of them has a checklist attached and it has been completed.\nAdhere to and sign off on all cash handling, balancing of shift closings, and adjustments\nHave an understanding of the Front Office and accounting procedures in order to deal with financial issues and their resolution ensuring guest satisfaction whilst adhering to set procedures\nEffectively maximizes inventory levels during high occupancy/sold out nights\nAdheres to and promotes the Company’s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures\nTo be informed and compliant with all forms of hotel systems and technology, Internet access, telephones and able to resolve issues\nTo take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned\nTo be fully conversant with the day’s events and respond promptly to the service needs of guests\nTo be aware of all disabled guests, ensuring that we provide easy and efficient access to the hotel using equipment designed for this process e.g. stair climbing machine and ramp\nTo ensure that any arising staff issues are dealt with effectively.\nComplete with accuracy and timeliness any and all project related work designated by the Director, Front Office\nWhat’s in it for you:\nCompetitive Salary\nPaid Time Off\nMedical, Dental and Vision Insurance, 401K\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities \nRate of Pay: $55,000-$68,000\n Passion for guest service\nExcellent written and verbal communication, interpersonal and leadership skills\nHighly organized, results-oriented with the ability to be flexible and work well under pressure\nDegree or Diploma in Hospitality Management is an asset\nMinimum of 1-year previous proven supervisory experience\nMust have the ability to handle a multitude of tasks and guest requests\nKnowledge of Micros-Fidelio Property Management System an asset\nShould possess or seek certification in basic first aid\nStrong guest service orientation and training skills background required\nAbility to work independently and prioritize responsibilities\nExperience with a hotel loyalty program and asset\nComputer proficiency in a Windows environment (Word, Excel, PowerPoint)\nMust be legally authorized to work in the United States without sponsorship\nPhysical Requirements\nAbility to stand and walk for extended periods\nFrequent lifting and carrying up to 25 lbs\nFrequent bending, stooping, kneeling, pushing, and pulling\n Diversity & Inclusion\nFairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.","description_format":"text","description_chars":6546,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-02T19:50:03Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.692,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":true},"html_url":"https://alion.io/job/accor-assistant-front-office-manager-10","json_url":"https://alion.io/job/accor-assistant-front-office-manager-10.json","meta":{"generated_at":"2026-11-09T19:06:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4588,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-front-office-manager-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-front-office-manager-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-front-office-manager-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-front-office-manager-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-front-office-manager-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3626762}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3626762},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}