{"id":3990388,"url":"https://alion.io/job/accor-assistant-front-office-manager-13","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T18:07:58Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T23:12:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Sheraton Suites Calgary Eau Claire\nSheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.\nSheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.\n We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the hotel’s front office team and an ambassador of its service culture. Working closely with the Front Office Manager, this role supports the seamless operation of the department while inspiring colleagues to deliver warm, intuitive, and personalized service.\nAs Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects the hotel’s commitment to luxury, connection, and service excellence.\nKey Responsibilities\nFront Office Leadership & Operations\nSupport the Front Office Manager in the day-to-day leadership and operation of the department.\nServe as Manager on Duty, providing leadership and operational oversight across the hotel as required.\nEnsure front office standards, procedures, and brand expectations are consistently upheld.\nMonitor staffing levels, scheduling, and productivity to support operational and business needs.\nMaintain a visible leadership presence, supporting the team during peak periods and high-volume operations.\nEnsure accurate use of property management systems, cash handling, and front office procedures.\nGuest Experience & Personalization\nDeliver and role-model warm, professional, and personalized service throughout the guest journey.\nTake ownership of guest concerns, resolving issues promptly and thoughtfully while ensuring appropriate follow-up.\nAnticipate guest needs and empower colleagues to create memorable and meaningful moments.\nEnsure guest preferences, special requests, and VIP requirements are communicated and followed through.\nPromote hotel amenities, services, and experiences to enhance each guest’s stay.\nTeam Leadership & Development\nLead, coach, and develop Front Office colleagues to achieve service and operational excellence.\nProvide ongoing feedback, recognition, and performance coaching in partnership with the Front Office Manager.\nSupport onboarding, training, and cross-training to build a confident and engaged team.\nFoster a positive, inclusive, and collaborative environment where colleagues feel valued and empowered.\nCommunication & Collaboration\nPartner closely with Housekeeping, Food & Beverage, Engineering, and other departments to ensure a seamless guest journey.\nCommunicate operational priorities, guest needs, and service opportunities clearly and proactively.\nMaintain strong follow-up and accountability across all guest and operational matters.\nUphold all hotel, departmental, brand, health & safety, and emergency response standards.\n Minimum 2 years of Front Office experience in a full-service or luxury hotel environment; previous supervisory or leadership experience preferred.\nStrong understanding of front office operations, guest services, and luxury hospitality standards.\nProven ability to lead, coach, and motivate a diverse team in a fast-paced environment.\nComputer proficiency, including Microsoft Office; experience with Lightspeed or a similar property management system is an asset.\nStrong verbal and written communication skills in English; additional languages are an asset.\nHighly organized, detail-oriented, and able to prioritize effectively with a strong sense of urgency.\nService-driven, composed, and confident when handling complex guest situations.\nFirst Aid, health & safety, or emergency response certification/experience is an asset.\nEmbrace the company brand promise and luxury in your role and in all your interactions.\nFoster an inclusive environment where every individual feels valued and respected.\nCreate an environment where colleagues are empowered, supported and recognized.\nPhysical Requirements\nAbility to work a flexible schedule, including mornings, evenings, weekends, holidays, and overnight shifts as required.\nRequired to stay active for the full duration of scheduled shifts.\nAbility to lift, push, or pull objects up to 11 kg, including luggage or operational supplies.\n Employee Benefits:\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.\nOur Values\nRespect:\nWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nBelonging:\nWe celebrate our differences. We support each other and we always stand together.\nIntegrity:\nWe build trust through mutual respect and being authentic.\nEmpowerment:\nWe have authority to take initiative and anticipate moments that create unforgettable experiences.\nExcellence:\nWe make genuine connections, and we cherish every opportunity to make the people around us feel special.\nDiversity & Inclusion\nFairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.\nVisa Requirements\nMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\nAccommodations\nWe encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ","description_format":"text","description_chars":6434,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-09T23:12:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-10T02:53:48Z"},"pay":null,"html_url":"https://alion.io/job/accor-assistant-front-office-manager-13","json_url":"https://alion.io/job/accor-assistant-front-office-manager-13.json","meta":{"generated_at":"2026-11-10T02:53:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-front-office-manager-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-front-office-manager-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-front-office-manager-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-front-office-manager-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-front-office-manager-13"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3990388}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3990388},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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