{"id":4010741,"url":"https://alion.io/job/accor-assistant-front-office-manager-14","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Tangerang, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T08:33:03Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:27:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Mercure Serpong Alam Sutera\nLocated in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.\nDiscover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment, and shopping experiences, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.\n The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring efficient service delivery, operational excellence, and high levels of guest satisfaction. This role assists in leading and developing the Front Office team, maintaining hotel and brand service standards, handling guest concerns, and ensuring smooth coordination with other departments to deliver an exceptional guest experience.\nKey Responsibilities\nFront Office Operations & Management\nAssist the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring smooth and efficient service at all times.\n\nSupervise and coordinate Front Desk, Guest Relations, Concierge, Bell Service, and other Front Office functions as assigned.\n\nMonitor check-in and check-out operations to ensure accuracy, efficiency, and guest satisfaction.\n\nEnsure room assignments, room status, VIP arrangements, and special requests are properly managed and coordinated.\n\nMonitor daily occupancy, arrivals, departures, room availability, and operational requirements.\n\nEnsure all Front Office procedures, policies, and brand standards are consistently implemented.\n\nConduct regular inspections of the Front Desk and public areas to ensure cleanliness, organization, and readiness.\n\nAssist in managing room inventory, room upgrades, overbooking situations, and room discrepancies.\n\nAct as the Manager on Duty when assigned and ensure smooth hotel operations during the shift.\n\nGuest Relations & Satisfaction\nEnsure all guests receive warm, personalized, and professional service throughout their stay.\n\nHandle guest complaints, feedback, and service recovery situations promptly and effectively.\n\nMonitor guest satisfaction scores, online reviews, and feedback to identify areas for improvement.\n\nEnsure VIP, repeat guests, loyalty members, and special occasion arrangements are properly recognized and handled.\n\nFollow up on guest requests and complaints to ensure timely resolution and guest satisfaction.\n\nBuild positive relationships with guests and encourage loyalty and repeat business.\n\nEnsure guest experience initiatives and brand service standards are consistently delivered.\n\nTeam Leadership & Development\nSupervise, guide, and motivate Front Office team members to achieve departmental objectives.\n\nAssist in preparing duty rosters, scheduling shifts, and monitoring manpower requirements.\n\nConduct regular briefings to communicate operational updates, guest information, and service priorities.\n\nProvide coaching, training, and guidance to team members to improve service quality and operational performance.\n\nMonitor team members' performance, grooming, discipline, and adherence to hotel standards.\n\nAssist in conducting performance evaluations and identifying training and development needs.\n\nSupport recruitment, onboarding, and development of Front Office team members.\n\nFoster teamwork, effective communication, and a positive working environment within the department.\n\nFinancial & Administrative Management\nMonitor Front Office cashiering operations, billing accuracy, deposits, refunds, and financial transactions.\n\nEnsure proper control and reconciliation of cashier reports and daily financial transactions.\n\nMonitor room revenue opportunities through upselling, room upgrades, and other revenue-generating initiatives.\n\nAssist in monitoring departmental expenses and ensuring effective cost control.\n\nReview daily reports, occupancy statistics, room revenue, and other operational performance indicators.\n\nEnsure accurate guest records, registration documents, and Front Office administrative reports.\n\nEnsure compliance with hotel financial policies, credit procedures, and cash-handling standards.\n\nAssist the Front Office Manager in preparing departmental reports and operational updates.\n\nCommunication & Interdepartmental Coordination\nCoordinate closely with Housekeeping, Engineering, Food & Beverage, Security, Sales, and other departments to ensure smooth hotel operations.\n\nEnsure effective communication and follow-up of guest requests, room conditions, maintenance issues, and operational matters.\n\nConduct and participate in departmental meetings and operational briefings.\n\nEnsure proper shift handovers and communication of outstanding operational matters.\n\nWork closely with the Reservations and Sales teams to optimize room occupancy and maximize revenue opportunities.\n\nSupport hotel-wide initiatives, events, and activities as required.\n\nService Standards, Safety & Compliance\nEnsure all Front Office operations comply with hotel policies, procedures, brand standards, and applicable regulations.\n\nMaintain high standards of professional grooming, personal appearance, and service attitude.\n\nEnsure guest privacy, confidentiality, and data protection requirements are strictly followed.\n\nEnsure the team understands and complies with hotel safety, security, and emergency procedures.\n\nMonitor and report any operational risks, security concerns, maintenance issues, or unusual incidents.\n\nEnsure proper implementation of emergency response procedures and coordinate with relevant departments when necessary.\n\nSupport continuous improvement initiatives to enhance operational efficiency and guest satisfaction.\n\nPerform other duties and responsibilities as assigned by the Front Office Manager or Hotel Management.\n\n Education & Experience\nMinimum 2-3 years of experience in Front Office operations, preferably in a supervisory or team leader position within the hospitality industry.\n\nPrevious experience as a Front Desk Supervisor, Guest Relations Supervisor, or in a similar leadership role is preferred.\n\nDiploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field is preferred.\n\nPrevious experience in an international or branded hotel is an advantage.\n\nGood understanding of hotel operations, Front Office procedures, and guest service standards.\n\nSkills & Competencies\nExcellent leadership, communication, and interpersonal skills.\n\nStrong guest service, problem-solving, and decision-making abilities.\n\nGood knowledge of Front Office operations, including check-in/check-out, room allocation, cashiering, and guest relations.\n\nProficient in using PMS (Property Management System) and basic computer applications.\n\nAbility to handle guest complaints, service recovery, and challenging situations effectively.\n\nStrong organizational, administrative, and team coordination skills.\n\nGood understanding of room inventory management, upselling techniques, and revenue optimization.\n\nGood command of English, both spoken and written; other languages are an advantage.\n\nAbility to lead, motivate, coach, and develop team members.\n\nAble to coordinate effectively with other departments to ensure smooth hotel operations.\n\nPersonal Attributes\nProfessional appearance, positive attitude, and strong leadership presence.\n\nGuest-oriented with a genuine passion for hospitality and service excellence.\n\nFriendly, approachable, proactive, and service-minded.\n\nResponsible, reliable, and able to take initiative.\n\nStrong attention to detail with good analytical and organizational abilities.\n\nAble to work under pressure and make sound decisions in a fast-paced environment.\n\nFlexible to work shifts, weekends, public holidays, and operational requirements.\n\nDemonstrates integrity, professionalism, and a strong commitment to teamwork.\n\n Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.\nWhen applying, do not hesitate to let us know of any specific needs you may have so that we can consider them.","description_format":"text","description_chars":8567,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-10T09:58:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-10T16:58:27Z"},"pay":null,"html_url":"https://alion.io/job/accor-assistant-front-office-manager-14","json_url":"https://alion.io/job/accor-assistant-front-office-manager-14.json","meta":{"generated_at":"2026-11-10T16:58:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5021,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-front-office-manager-14"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-front-office-manager-14"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-front-office-manager-14"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-front-office-manager-14\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-front-office-manager-14"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4010741}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4010741},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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