{"id":2820989,"url":"https://alion.io/job/accor-assistant-front-office-manager-4","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hurghada, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":342},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T14:15:21Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-21T03:13:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Swissôtel Resort El Quseir is a luxury five-star resort on Egypt’s Red Sea coast and part of the Accor family. With a strong commitment to authentic hospitality, exceptional guest experiences, and Swiss-inspired service excellence, the resort offers a dynamic and inspiring environment for both guests and Heartists, fostering a culture of quality, care, and continuous development.\nWe are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team in El Qusier, Egypt. In this pivotal role, you will support the Front Office Manager in delivering exceptional guest experiences while overseeing the seamless operation of all front office functions. You will be instrumental in leading a talented team, ensuring operational excellence, and maintaining the highest standards of service and professionalism. This is an excellent opportunity for a collaborative and goal-oriented professional to advance their career in a luxury hospitality environment while making a meaningful impact on guest satisfaction and departmental success.\nAssist the Front Office Manager in overseeing all front office operations, including Front Desk, Guest Relations, Concierge, Bell Services, etc.\nLead and supervise the front office team in the Front Office Manager's absence, ensuring continuity of service and operational standards\nTrain, mentor, and develop Supervisors, and team members in technical, administrative, and managerial competencies while fostering a culture of continuous professional development\nConduct regular performance reviews and appraisals for front office staff, providing constructive feedback and identifying opportunities for growth and succession planning\nDevelop and implement comprehensive departmental training activity plans to enhance staff capabilities and service delivery\nEnsure strict adherence to all hotel policies, procedures, and operational guidelines across all front office sections\nEstablish and maintain quality assurance standards by conducting regular inspections and checklists to verify compliance and consistency\nManage guest check-ins and check-outs efficiently within established timeframes, ensuring all guests receive a warm and professional welcome\nAddress guest feedback and complaints with empathy and professionalism, resolving issues promptly and implementing follow-up measures to enhance satisfaction\nCollaborate with other departments to coordinate integrated guest services and ensure seamless communication\nMonitor and optimize departmental budgets, identifying cost-saving opportunities while maintaining service excellence\nOversee revenue management initiatives and rate optimization strategies in coordination with the Front Office Manager\nMaintain appropriate staffing levels based on hotel occupancy and productivity metrics, ensuring optimal resource allocation\nLead by example through exemplary courtesy, helpfulness, professional presentation, and grooming standards, setting the tone for all team members\nAnalyze operational data and metrics to identify trends, implement improvements, and drive departmental performance\n Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field (Diploma in Hotel Management is also acceptable)\nMinimum 5-7 years of progressive experience in front office operations within a luxury hotel environment\nProven supervisory or management experience with demonstrated ability to lead, train, and develop team members effectively\nExcellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all organizational levels\nStrong problem-solving abilities and a customer-centric approach to guest relations and complaint resolution\nDemonstrated expertise in performance management, staff appraisals, and talent development\nSolid understanding of budget management, cost control, and revenue optimization principles\nProficiency in quality assurance processes and operational compliance standards\nFluency in English; proficiency in additional languages is highly desirable\nStrong organizational and time management skills with the ability to prioritize multiple tasks efficiently\nAnalytical mindset with the ability to interpret operational data and implement data-driven improvements\nCertifications in hospitality management, customer service, or front office operations are an added advantage\nDemonstrated commitment to maintaining high standards of personal grooming, presentation, and professional conduct\nResilience and adaptability in a fast-paced, dynamic hospitality environment\nCollaborative approach with the ability to work effectively across departments and with diverse teams","description_format":"text","description_chars":4704,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T17:13:58Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-assistant-front-office-manager-4","json_url":"https://alion.io/job/accor-assistant-front-office-manager-4.json","meta":{"generated_at":"2026-10-21T05:34:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8182,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-front-office-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-front-office-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-front-office-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-front-office-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-front-office-manager-4"}]}