{"id":2830914,"url":"https://alion.io/job/accor-assistant-front-office-manager-5","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":80},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T01:34:33Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T18:18:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Hyde Perth has recently established itself as a world class employer of choice and to be part of something special. Since the hotel’s opening in March 2026, we have been bringing the signature Hyde energy to the vibrant heart of Western Australia. This bold and stylish hotel embodies the spirit of the Hyde brand: luxurious yet laidback, sophisticated with a festival soul.\nHyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.\n As Assistant Front Office Manager, you’ll play a key leadership role in delivering exceptional guest experiences and ensuring the smooth operation of the Front Office. You’ll lead and support the team across daily operations, drive service excellence and ensure every guest touchpoint reflects Hyde’s distinctive energy and brand standards.\nWorking closely with Housekeeping, Food & Beverage, Maintenance and other hotel departments, you’ll help create seamless guest journeys while supporting team development, operational efficiency and effective service recovery. You’ll also work closely with the Front Office Manager to maintain high standards, resolve operational challenges and continuously improve the guest experience.\nYour key responsibilities will include:\nLeading and supporting the Front Office team to deliver efficient and welcoming guest experiences.\nOverseeing daily Front Office operations, including arrivals, departures, room allocation and guest services.\nDriving guest satisfaction through personalised service, effective communication and service recovery.\nManaging guest feedback and complaints, ensuring timely resolution and positive outcomes.\nCoaching, mentoring and developing team members to build a high-performing and engaged team.\nSupporting rostering, timesheets, leave planning and other operational requirements.\nMonitoring occupancy, room inventory and guest flow to ensure smooth daily operations.\nWorking closely with Revenue Management and operational departments to optimise room allocation and hotel performance.\nCoordinating VIP arrivals, group bookings and special guest requirements across departments.\nEnsuring Front Office procedures, systems, reporting and service standards are consistently maintained.\nSupporting hotel safety, security and emergency procedures, including acting as Chief Warden when required.\nIdentifying opportunities to improve operational efficiency and enhance the overall guest experience.\n ABOUT YOU\nYou’ll be a confident and hands-on hospitality leader who thrives in a fast-paced environment and is passionate about creating exceptional guest experiences.\nIdeally, you’ll have:\nPrevious experience as a Duty Manager, Assistant Front Office Manager or similar hotel leadership role.\nStrong leadership skills with a genuine passion for coaching and developing teams.\nProven experience managing Front Office operations and resolving guest concerns effectively.\nExcellent communication, interpersonal and problem-solving skills.\nStrong organisational skills and attention to detail.\nExperience working with hotel Property Management Systems and Front Office procedures.\nA proactive, solutions-focused approach with the ability to remain calm under pressure.\nA genuine passion for hospitality, people, culture and creating memorable guest experiences.\nA strong understanding of hotel safety, security and emergency procedures.\nProfessional presentation and grooming standards aligned with the Hyde brand.\nFlexibility to work evenings, weekends and public holidays when required.\nWHAT IS IN IT FOR YOU\nThe chance to make your mark in a fast-growing Brand.\n\nLearning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.\n\nAn annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.\n\nThe opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.\n\nExcellent discounts across the entire Ennismore family of brands, including Accor’s Heartist (Employee) program and related benefits.\n\nHyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.","description_format":"text","description_chars":4684,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-19T03:02:08Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.675,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-assistant-front-office-manager-5","json_url":"https://alion.io/job/accor-assistant-front-office-manager-5.json","meta":{"generated_at":"2026-10-23T18:25:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-front-office-manager-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-front-office-manager-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-front-office-manager-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-front-office-manager-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-front-office-manager-5"}]}