{"id":2473381,"url":"https://alion.io/job/accor-assistant-front-office-manager","title":"Assistant Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":784},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:28:46Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T18:53:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Your team and working environment:\nAustin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo!#BELIMITLESS\n Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:\nAssist the Front Office Manager in all aspects of the department and ensure service standards are followed\nProvides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas\nConsistently offer professional, friendly and engaging service\nEnsure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines\nCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation\nTrain supervisors and fulfill training role in the absence of the trainer\nAssist guests regarding hotel facilities in an informative and helpful way\nFollow department policies, procedures and service standards\nFollow all safety policies \nOther duties as assigned\nWhat is in it for you:\nPaid time off\nMedical, Dental and Vision Insurance, 401K\nComplimentary shift meal\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Academies and Educational Assistance for further development\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee\n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:\nPassion for guest service\nExcellent written and verbal communication, interpersonal and leadership skills\nHighly organized, results-oriented with the ability to be flexible and work well under pressure\nDegree or Diploma in Hospitality Management is an asset\nFluency in English\nMinimum of 1 year previous proven supervisory experience\nMust have the ability to handle a multitude of tasks and Guest requests\nKnowledge of Micros-Fidelio Property Management System an asset\nShould possess or seek certification in basic first aid\nStrong guest service orientation and training skills background required\nAbility to work independently and prioritize responsibilities\nExperience with a Hotel loyalty program an asset\nComputer proficiency in a Windows environment (Word, Excel, PowerPoint)\n Your team and working environment:\nA team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.\nFairmont Austin is proud to be an Equal Opportunity Employer. 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