{"id":2972965,"url":"https://alion.io/job/accor-assistant-guest-experience-manager","title":"Assistant Guest Experience Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T11:07:44Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T03:58:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"A luxury five-star hotel located in Jumeirah Beach Residence, Sofitel Dubai Jumeirah Beach opens directly onto Dubai’s most popular recreation promenade, The Walk, as well as the vibrant beachfront leisure and retail destination, The Beach.\nLuxury stays and culinary excellence are at the heart of the experience. All 444 rooms and suites offer breathtaking panoramic vistas from the serene waters of the Arabian Gulf to the iconic Bluewaters Island, home to Ain Dubai, and the legendary Palm Jumeirah.\n Position Summary\nThe Assistant Guest Experience Manager plays a key leadership role in orchestrating a seamless, luxury guest journey across all arrival, stay, and departure touchpoints. Functioning as a strategic link between Front Office operational teams, executive management, and hotel guests, this role leads the Guest Relations, Lobby, Executive Club lounge and Guest Experience teams. The position focuses on elevating brand loyalty, analyzing guest feedback, driving service recovery, and embedding brand standards to ensure every guest encounters a tailored, memorable experience.\nKey Responsibilities\nOversee daily Front Lobby, Guest Relations, and Welcome Lounge operations, ensuring immaculate presentation and a proactive, guest-centric presence at all times.\nSupport and coordinate across all Front Office touchpoints (Front Desk, Bell Desk, Guest Relations, and Butler Services) to drive operational efficiency and service continuity.\nConduct regular inspections of public areas, lobby spaces, VIP lounges, and arrival/departure zones, taking immediate corrective action on any operational or aesthetic deficiencies.\nAct as the senior operational contact in the lobby during peak check-in/check-out windows, managing guest flow and maintaining a high level of executive visibility.\nOversee VIP guest protocols, including personal room inspections prior to arrival, custom amenity coordination, tailored welcome greetings, and private room escorts/tours.\nActively identify opportunities to create tailor-made, memorable \"Cousu Main\" (tailor made) guest experiences, empowering the lobby and Guest Relations teams to turn subtle guest preferences and personal milestones into unexpected luxury touchpoints.\nEstablish a systematic process within the Guest Experience department to capture, document, and share guest delight stories internally, inspiring a hotel-wide culture of continuous innovation and emotional guest connection.\nDeepen team knowledge regarding local heritage, Dubai city offerings, current events, and hotel brand history to curate bespoke experiences and personalized itineraries for guests.\nAssist internal departments and executive teams in obtaining accurate group movement profiles, room inventory updates, and high-value guest preferences.\nManage late check-out requests, room upgrade allocations, and specialized inventory blockings according to established revenue guidelines and hotel SOPs.\nServe as the primary escalation point for guest feedback and complex complaints, conducting root-cause research, negotiating thoughtful solutions, and driving resolution.\nMonitor real-time guest review platforms, in-house satisfaction tracking systems, and post-stay surveys (e.g., LQA, Messagebox, Trip Advisor, TrustYou, Booking.com), translating data into actionable floor improvements.\nCommunicate critical guest intelligence, special requests, dietary restrictions, and preference profiles to relevant operational departments (Housekeeping, F&B, Culinary, Spa) to ensure flawless execution.\nChampion frontline up-selling and room upgrade initiatives, training and motivating team members to maximize Average Daily Rate (ADR) and room revenue.\nActively promote hotel outlets, spa offerings, hotel amenities, and loyalty program activations to drive total guest spend and brand engagement.\nLead, mentor, and train Guest Experience Supervisors, Guest Relations Officers, and lobby personnel on brand service standards, LQA standards, SOPs, safety procedures, and luxury service behaviors.\nEnsure team members possess necessary operational tools, technological systems (POS/PMS), and cross-departmental information to perform their roles effectively.\nDrive team participation in brand onboarding, continuous learning programs, and luxury mindset workshops.\n Experience: Minimum 2 years of experience in a Supervisory or Assistant Manager role within Guest Relations, Front Office, or Guest Experience inside a 5-star luxury hotel environment (Dubai/GCC experience strongly preferred).\n Technical Skills: Advanced proficiency in Hotel Property Management Systems (e.g., Opera PMS), guest feedback platforms, and Microsoft Office Suite.\nCore Competencies: Emotional intelligence, conflict resolution capability, strong leadership presence, and deep familiarity with luxury hospitality standards.\n Languages: High fluency in spoken and written English; proficiency in additional languages (e.g., Arabic, French, Russian) is an advantage.\n Experience: Minimum 2 years of experience in a Supervisory or Assistant Manager role within Guest Relations, Front Office, or Guest Experience inside a 5-star luxury hotel environment (Dubai/GCC experience strongly preferred).\n Technical Skills: Advanced proficiency in Hotel Property Management Systems (e.g., Opera PMS), guest feedback platforms, and Microsoft Office Suite.\nCore Competencies: Emotional intelligence, conflict resolution capability, strong leadership presence, and deep familiarity with luxury hospitality standards.\n Languages: High fluency in spoken and written English; proficiency in additional languages (e.g., Arabic, French, Russian) is an advantage.","description_format":"text","description_chars":5650,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T03:13:37Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/accor-assistant-guest-experience-manager","json_url":"https://alion.io/job/accor-assistant-guest-experience-manager.json","meta":{"generated_at":"2026-10-23T04:15:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-guest-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-guest-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-guest-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-guest-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-guest-experience-manager"}]}