{"id":2457506,"url":"https://alion.io/job/accor-assistant-guest-relations-manager","title":"Assistant Guest Relations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sharm El Sheikh, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":313},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T15:53:05Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T18:53:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.\nA beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.\nRixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh\n Support the Guest Relations Manager in delivering exceptional guest experiences.\n\nEnsure high standards of guest satisfaction and personalized service.\n\nSupervise daily Guest Relations operations and support the development of team members.\n\nHandle guest complaints, coordinate VIP services, and ensure effective service recovery.\n\nMaintain the hotel’s service standards and contribute to continuous improvement.\n\nEnsure consistently high levels of guest satisfaction throughout the guest journey.\n\nHandle guest complaints and concerns professionally and efficiently.\n\nFollow up on service recovery actions to ensure guest satisfaction.\n\nAnticipate guest needs and provide personalized service.\n\nCoordinate VIP arrivals, special occasions, and individual guest requests.\n\nBuild positive relationships with guests to encourage loyalty and repeat business.\n\nSupervise and support the daily operations of the Guest Relations team.\n\nEnsure timely responses to guest inquiries and requests.\n\nMonitor guest feedback, online reviews, and satisfaction surveys.\n\nMaintain accurate guest profiles, preferences, and complaint records.\n\nFollow up on outstanding guest requests and unresolved issues.\n\nEnsure effective communication with guests before arrival, during their stay, and upon departure, where applicable.\n\nSupervise, motivate, and support Guest Relations team members.\n\nAssist in preparing duty rosters and shift schedules.\n\nConduct daily briefings and ensure effective shift handovers.\n\nProvide coaching, training, and constructive feedback.\n\nMonitor team adherence to grooming, conduct, and service standards.\n\nPromote teamwork, accountability, and service excellence.\n\nCoordinate VIP guest arrangements with the relevant departments.\n\nEnsure VIP amenities, room preferences, and special requests are handled according to hotel standards.\n\nReview VIP arrival information and communicate guest preferences to concerned teams.\n\nConduct courtesy calls and guest visits when appropriate.\n\nHandle VIP requests with discretion and professionalism.\n\nCoordinate personalized experiences for special occasions and celebrations.\n\nMaintain effective coordination with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.\n\nCommunicate guest requests and complaints accurately and promptly.\n\nFollow up with concerned departments to ensure timely resolution of guest issues.\n\nParticipate in daily briefings and operational handovers.\n\nEscalate unresolved complaints and operational concerns to management.\n\nMonitor guest satisfaction scores, online reviews, and guest comments.\n\nIdentify recurring complaints and communicate improvement opportunities to management.\n\nSupport the implementation of corrective actions and service improvement initiatives.\n\nEnsure guest complaints are documented and followed up appropriately.\n\nMonitor compliance with hotel brand standards and departmental procedures.\n\nContribute to improving guest satisfaction and the overall guest experience.\n\nEnsure compliance with hotel policies, procedures, and applicable brand standards.\n\nFollow guest safety, security, confidentiality, and data protection procedures.\n\nHandle sensitive guest information professionally and discreetly.\n\nReport safety and security concerns promptly.\n\nSupport emergency response procedures when required.\n\nMaintain accurate guest profiles, preferences, feedback, and complaint records.\n\nPrepare daily reports, guest feedback summaries, and shift handover notes.\n\nTrack pending guest requests and service recovery cases.\n\nProvide management with updates on guest satisfaction and operational concerns.\n\nMaintain proper documentation of VIP arrangements and follow-up actions.\n\nDiploma or Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.\n\nThree to five years of experience in Front Office or Guest Relations, preferably in a luxury hotel.\n\nPrevious supervisory or team leadership experience.\n\nExperience in guest complaint handling, VIP services, and service recovery.\n\nFamiliarity with hotel Property Management Systems (PMS) is an advantage.\n\nFluency in English is required; additional languages are an advantage.\n\nExcellent verbal and written communication skills.\n\nStrong leadership and team management abilities.\n\nExceptional guest service and relationship-building skills.\n\nEffective problem-solving and conflict resolution skills.\n\nStrong organizational skills and attention to detail.\n\nAbility to prioritize tasks and work under pressure.\n\nProfessional appearance and positive attitude.\n\nHigh level of discretion and confidentiality.\n\nStrong interpersonal and interdepartmental coordination skills.\n\nFlexibility to work shifts, weekends, and public holidays as required.\n\nGuest satisfaction scores and feedback results.\n\nGuest complaint resolution time and service recovery effectiveness.\n\nQuality and timeliness of VIP guest preparations.\n\nResponse time to guest inquiries and requests.\n\nGuest review ratings and improvements in recurring feedback.\n\nCompliance with hotel service and brand standards.\n\nAccuracy of guest records, reports, and shift handovers.\n\nTeam performance and training completion.\n\nEffectiveness of interdepartmental coordination.\n\nPerform additional duties assigned by the Guest Relations Manager or Director of Front Office in line with operational requirements.\n\nDemonstrate professional conduct and act as a role model for the Guest Relations team.\n\nContribute to a culture of hospitality, teamwork, and continuous improvement.\n\nProtect the hotel’s reputation by maintaining high standards of guest care, professionalism, and confidentiality.\n\n Diploma or Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.\n\n3-5 years of experience in Guest Relations or Front Office operations, preferably in a luxury hotel.\n\nPrevious supervisory experience with strong team leadership and staff development skills.\n\nProven experience in guest complaint handling, service recovery, and VIP guest relations.\n\nExcellent communication, interpersonal, and guest service skills.\n\nStrong problem-solving, decision-making, and conflict resolution abilities.\n\nGood knowledge of hotel Property Management Systems (PMS) and hotel operations.\n\nFluency in English; additional languages are an advantage.\n\nStrong organizational skills with excellent attention to detail.\n\nAbility to work under pressure and manage multiple priorities effectively.\n\nProfessional appearance, positive attitude, and a strong commitment to service excellence.\n\nHigh level of discretion, confidentiality, and professionalism.\n\nAbility to coordinate effectively with multiple hotel departments.\n\nFlexibility to work shifts, weekends, and public holidays as required.","description_format":"text","description_chars":7576,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-13T16:27:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-assistant-guest-relations-manager","json_url":"https://alion.io/job/accor-assistant-guest-relations-manager.json","meta":{"generated_at":"2026-10-15T19:01:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-guest-relations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-guest-relations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-guest-relations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-guest-relations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-guest-relations-manager"}]}