{"id":4306901,"url":"https://alion.io/job/accor-assistant-reservation-manager","title":"Assistant Reservation Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":84,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mysore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-14T07:37:21Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T15:42:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Description\nJoinus at Accor,wherelife pulseswithpassion!\nAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\nBy joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitalityisaworkofheart,\nJoinus andbecomeaHeartist ®.\n We're looking for an experienced and detail-oriented **Reservation Manager** to join our dynamic team in Mysuru, India. In this pivotal role, you will oversee all reservation operations, lead a talented team of reservation specialists, and drive revenue optimization through strategic booking management and exceptional customer service. You'll be instrumental in ensuring seamless guest experiences from the moment a reservation is made through arrival, while maintaining the highest standards of operational excellence and service quality.\nDirect, guide, and train reservation team members on core duties and best practices, fostering a supportive and inclusive work environment\nAchieve and exceed reservation KPIs, including membership enrollment targets and occupancy goals through strategic planning and team motivation\nCoach, mentor, and provide constructive feedback to team members to maintain a positive, high-performing team culture and address performance gaps when necessary\nDrive quality assurance initiatives, including reporting, training, and continuous development of all team members to enhance service delivery\nCollaborate closely with revenue management and regional teams on availability, pricing strategies, and reservation methodologies to maximize yield\nEnforce stop sales protocols on room types, market segments, and rate levels as directed by hotel leadership and revenue management\nManage and coordinate all arrival procedures in partnership with front office and reservations teams to ensure seamless guest check-ins\nProcess and input reservations accurately following all hotel standard operating procedures and system requirements\nHandle direct reservations and executive office bookings when necessary, maintaining professionalism and attention to detail\nMinimize outstanding accounts and ensure timely follow-up on all reservation-related financial matters\nCoordinate group reservations with precision, ensuring contract rates are accurately loaded into systems to maximize efficiency and prevent revenue leakage\nMaintain a positive, consultative selling approach to optimize both occupancy rates and revenue forecasting\nAnalyze reservation data and trends to identify opportunities for improvement and implement innovative solutions\nCommunicate transparently with stakeholders regarding reservation status, challenges, and performance metrics\n **Required Skills & Competencies:**\nProficiency in reservation management systems and hotel property management software\nStrong leadership and team management abilities with proven experience coaching and developing team members\nExcellent communication and interpersonal skills, with the ability to collaborate effectively across departments\nAdvanced analytical and problem-solving capabilities with strong attention to detail\nProficiency in revenue management principles and yield optimization strategies\nDemonstrated ability to multitask and prioritize in a fast-paced environment\nStrong computer skills and proficiency with Microsoft Office applications\nExceptional customer service orientation with empathy and conflict resolution abilities\nTime management and organizational skills with the ability to meet deadlines consistently\nSales acumen and ability to maximize revenue through strategic booking management\n**Required Experience:**\nMinimum 3-5 years of experience in hotel reservation operations or similar hospitality environment\nProven experience in a supervisory or management role within a reservation department\nDemonstrated track record of achieving and exceeding KPIs and revenue targets\nExperience coordinating with revenue management and regional teams\nBackground in group reservation coordination and contract management\n**Preferred Qualifications:**\nExperience with multiple reservation systems and property management platforms\nKnowledge of hotel industry standards and best practices\nCertification in hospitality management or revenue management\nExperience in a luxury or upscale hotel environment\nFamiliarity with business intelligence tools and reporting systems\nBackground in training and development program design\n**Education:**\nHigh school diploma or equivalent required\nBachelor's degree in hospitality management, business administration, or related field preferred","description_format":"text","description_chars":5491,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-14T08:22:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-14T17:58:27Z"},"pay":null,"html_url":"https://alion.io/job/accor-assistant-reservation-manager","json_url":"https://alion.io/job/accor-assistant-reservation-manager.json","meta":{"generated_at":"2026-11-14T17:58:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-reservation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-reservation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-reservation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-reservation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-reservation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4306901}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4306901},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}