{"id":2395715,"url":"https://alion.io/job/accor-assistant-reservations-manager","title":"Assistant Reservations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baghdad, Iraq"],"countries":["IQ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":986},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T13:15:45Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-16T13:37:43Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n Assist the Reservations Manager in managing the daily operations of the Reservations Department.\nSupervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.\nEnsure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.\nMonitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.\nCoordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.\nReview daily reservation reports, arrivals, cancellations, no-shows, and amendments.\nMonitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.\nEnsure reservations are processed according to hotel policies, standards, and procedures.\nAssist in managing VIP, repeat, group, and special-request reservations.\nEnsure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.\nHandle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.\nSupport the training, coaching, and development of Reservations Agents.\nMonitor team performance and ensure departmental standards are consistently maintained.\nAssist with forecasting occupancy and identifying opportunities to increase room revenue.\nMaintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.\nEnsure all reservation records and guest information are handled accurately and confidentially.\nPrepare and review departmental reports and provide relevant information to management.\nEnsure compliance with hotel standards, brand standards, and applicable policies and procedures.\nPerform other duties and responsibilities as assigned by the Reservations Manager or management.\n Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.\nMinimum 2-3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.\nPrevious experience in a 4- or 5-star hotel is preferred.\nGood knowledge of hotel reservation systems and PMS.\nKnowledge of Opera PMS or similar hotel systems is an advantage.\nGood understanding of room types, rates, availability, packages, and reservation procedures.\nStrong English communication skills; additional languages are an advantage.\n Your team and working environment:\nIn 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture\nNote: Customization may be included for any specific local or legislative requirements, such as work permits\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":3477,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-12T22:32:01Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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