{"id":2546311,"url":"https://alion.io/job/accor-assistant-restaurant-manager-10","title":"Assistant Restaurant Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T14:59:46Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T18:44:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"MAMA?\nFounded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!\nThese are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.\nMore than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.\nWhatever your role, we're all here to make the customer experience as unforgettable as possible.\nOur mission: to bring little moments of happiness to people.\nOur growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.\nMama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.\n------------------------------\nOur commitment to diversity and inclusion: \nMama is an inclusive company, and our ambition is to recruit and promote diverse talent. \n THE MISSION\nYou are the right hand to the heartbeat of Mama’s restaurant and bar experience\nAs Assistant Restaurant Manager, you help bring energy, structure, and flow to every service-ensuring the floor runs smoothly, the team feels supported, and every guest experience is unmistakably Mama.\nYou are present on the floor, not behind a desk, leading in real time, solving in the moment, and helping turn every service into a vibrant, social experience\nHere’s what you’ll be responsible for:\nGuest Experience Champion\nSupport the delivery of a consistently high-energy, memorable dining experience across all services\nEngage with guests, build rapport, and ensure every interaction reflects Mama’s bold personality\nStep in to resolve guest feedback quickly, positively, and with personality\nOperational Support Leader\nSupport daily restaurant operations including service, opening, closing, and floor management\nEnsure smooth coordination between kitchen, bar, and front-of-house teams\nHelp maintain strong service flow, cleanliness, and readiness across all areas\nCommercial Support Driver\nAssist in achieving revenue and profitability targets through strong service execution\nMonitor sales trends, upselling opportunities, and service efficiency\nSupport control of labour, wastage, and operational costs in line with targets\nTeam Motivator & Floor Leader\nLead by example on the floor, supporting and energising the team during service\nAssist in training, onboarding, and continuous coaching of front-of-house team members\nHelp build a culture of pride, personality, and performance\nCollaboration Partner\nWork closely with Culinary, Bar, Events, and Marketing teams to ensure smooth service delivery\nSupport execution of activations, promotions, and special dining experiences\nEnsure alignment between brand vision and day-to-day operations\nStandards Keeper\nSupport maintenance of Mama’s service standards across all guest touchpoints\nEnsure consistency in presentation, cleanliness, and service delivery\nHelp identify and escalate operational gaps quickly and effectively\nEnergy & Floor Presence Driver\nStay highly visible on the floor during service, setting the tone and pace\nSupport the atmosphere of the venue through guest engagement and team energy\nHelp create a lively, social, and unforgettable dining environment\nWHAT SUCCESS LOOKS LIKE\nA smooth, high-energy restaurant service where the team feels supported and confident\nConsistently strong guest feedback and repeat visitation\nA motivated FOH team delivering personality-led service\nSeamless daily operations with strong alignment between kitchen, bar, and floor\n MADE FOR YOU… ONLY IF\nYou have solid Food & Beverage experience in hospitality \nYou come from lifestyle, luxury, or high-volume experiential brands \nYou are a natural floor leader who leads by example \nYou are commercially aware with a good understanding of revenue and cost control \nYou thrive in fast-paced, high-energy environments \nYou are operationally strong and love being actively present during service \nYou are a great communicator and team motivator \nYou are passionate about guest experience and creating memorable moments \nYou can juggle multiple priorities without losing focus or energy \nYOUR LITTLE EXTRAS\nPre-opening experience? Big plus \nLifestyle or branded restaurant experience? Even better \nYou understand how to turn great service into a vibe, not just a process \nYou bring energy, structure, and Mama personality every day \n Next, we're sure you know the tune :\nFirst melody: “At Mama, no AI! We review your application in person and take the time to understand your background. \nFirst verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. \nChorus: Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang! \n Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a or a .","description_format":"text","description_chars":5367,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-14T16:53:32Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.67,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-assistant-restaurant-manager-10","json_url":"https://alion.io/job/accor-assistant-restaurant-manager-10.json","meta":{"generated_at":"2026-10-19T22:11:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1181,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-assistant-restaurant-manager-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-assistant-restaurant-manager-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-assistant-restaurant-manager-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-assistant-restaurant-manager-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-assistant-restaurant-manager-10"}]}