{"id":2744428,"url":"https://alion.io/job/accor-banquet-captain-on-call","title":"Banquet Captain (On-Call)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T19:27:09Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T08:36:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests' steps from world-class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.\n Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.\nMaintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.\nAnticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.\nMaintain positive guest relations at all times.\nBe familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.\nResolve guest complaints, ensuring guest satisfaction.\nMonitor and maintain cleanliness, sanitation and organization of assigned work areas.\nMaintain complete knowledge of service requirements for assigned functions:\nDetailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.\nParticular characteristics/descriptions of wines/champagnes ordered.\nPrices for specified selections on cash functions.\nGroups' names and background.\nType of functions and expected attendance/guarantee numbers.\nScheduled hours of service.\nSpecial requests/arrangements.\nOrder of service, traffic flow in room.\nVIPs.\nOrganize all assigned functions and complete preparation work in accordance to departmental standards. Follow up on special arrangements to ensure compliance with such.\nCheck storage areas for proper supplies, organization and cleanliness. Complete requisition for\nadditional supplies needed and submit to Manager. Instruct designated personnel to rectify any cleanliness/organization deficiencies.\nRequisition linens/skirting required for designated functions and transport such to function area.\nInspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.\nMeet and follow-up with the Chef and Stewarding to review scheduled group's menu, and guaranteed numbers and all equipment requirements. Ensure agreement of delivery times, amounts and special arrangements. Communicate service needs throughout the function.\nPrepare station assignments for Banquet Servers according to group requirements and Hotel standards.\nEnsure that assigned staff has reported to work; document any late or absent employees.\nCoordinate breaks for assigned staff.\nAssign stations and sidework to Servers in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.\nConduct pre-function meeting with Servers and review all information pertinent to set-up and service of group.\nInspect grooming and attire of staff; rectify any deficiencies.\nEnsure that door cards are typed for each scheduled function and properly posted.\nInspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.\nCheck bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.\nCheck buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.\nEnsure replenishment of items as specified on event orders and requested by group contact.\nSet out name cards, escort cards in accordance with group requirements.\nOrganize head table assembly and assist in group's entrance into the function area.\nMeet group coordinator prior to function, make introduction and ensure that all arrangements are agreeable.\nGreet guests upon arrival at function and assist in seating as required by group.\nDirect Servers on timing of service throughout function.\nCommunicate additional meal requirements and special requests to the Kitchen.\nConstantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.\nAssist Banquet staff with their job functions to ensure optimum service to guests.\nObserve guest reactions and confer frequently with service staff to ensure guest satisfaction.\nClearly communicate last call at designated closing time to guests, leadership team and Servers.\nPresent guest check and process payment. Adhere to all cash handling and credit policies/procedures.\nTotal all charges for the group function, prepare check and present to group contact for payment. Adhere to all cashiering procedures/policies.\nEnsure that unused food is returned to the Kitchen, that designated condiments are broken down and properly stored (butters, cream, dressings, etc.) and that all Banquet supplies are returned to designated storage areas.\nDirect the final breakdown of function room and clean up. Ensure all department standards are met.\nEnsure all closing duties for staff are completed before staff sign out.\nConduct training of staff as assigned.\nProvide feedback on staff performance to Manager. Report disciplinary problems to Manager and participate in the counseling of employees.\nFoster and promote a cooperative working climate, maximizing productivity and employee morale.\nRespond to all pages by radio/phone promptly.\nComplete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.\nDocument pertinent information in department log book.\nComplete all paperwork and closing duties in accordance with departmental standards.\nReview status of assignments and any follow-up action with Manager.\n Minimum 18 years of age to serve alcoholic beverages.\nHigh school graduate or equivalent vocational training certificate, some college.\nSupervisory experience.\n2 - 3 years experience in Banquet food service.\nKnowledge of various food service styles.\nFluency in English both verbal and written.\nFood handling certificate\nFluency in a second language, preferably Spanish.\nCertification of previous training in liquor, wine and food service.\nPrevious Culinary training.\nCertification in alcohol awareness program.\nCertification in C.P.R.\nAbility to suggestively sell.\nAbility to input and access information in the property management system/computers/point of sales system.\nPrevious guest relations training.\nFamiliarity with food and beverage cost controls.\nFamiliarity with Sales and Marketing tools for Banquets.\nCreative ability to decorate food tables/displays.\nProvide legible communication and direction.\nCompute basic arithmetic.\nAbility to:\nperform job functions with attention to detail, speed and accuracy.\nprioritize and organize.\nbe a clear thinker, remaining calm and resolving problems using good judgement.\nfollow directions thoroughly.\nunderstand guest’s service needs.\nwork cohesively with co-workers as part of a team.\nwork with minimal supervision.\nmaintain confidentiality of guest information and pertinent hotel data.\nascertain departmental training needs and provide such training.\ndirect performance of staff and follow up with corrections when needed.\n What’s in it for You?\nCompetitive Total Compensation Package: Overtime eligible, Department incentive programs\n\nGenerous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.\n\nComprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.\n\n401K Plan: Secure your future with our competitive 401K retirement savings plan.\n\nComplimentary Shift Meal: Savor delicious meals on us during your shifts!\n\nExclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.\n\nProfessional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.\n\nMake a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.\n\nCareer Advancement Opportunities: Take your career to new heights with opportunities for national and international 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