{"id":3595203,"url":"https://alion.io/job/accor-banquet-manager-9","title":"Banquet Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":34,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:53:39Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T05:00:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Where Passion Meets Paradise\nAt Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world.\nSet on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary.\nWe are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose.\nWhy You'll Love It Here\nAt Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally.\nWhat Is In It For You?\nAt Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.\nYour wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.\nProtection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.\n Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.\nLive the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.\nBe recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.\nExperience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.\nDiscover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.\nNourish yourself throughout the day. Enjoy complimentary meals while working on property.\nBelong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.\nGrow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies.\nMore Than a Workplace\nAt Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose.\nCome be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.\n The Banquet Manager is responsible for the successful planning, coordination, and execution of all banquet, catering, conference, and special event functions within the resort. This leadership position ensures exceptional guest experiences, operational excellence, flawless event execution, financial performance, and adherence to luxury service standards. The Banquet Manager leads banquet colleagues and supervisors while collaborating closely with Culinary, Stewarding, Conference Services, Events, Audio Visual, and Resort Operations teams.\nEssential Functions\nEvent Operations\nDirect and oversee all banquet functions, including weddings, galas, conferences, corporate meetings, social events, VIP functions, and outdoor catering events.\nEnsure all banquet events are executed according to Banquet Event Orders (BEOs), client requirements, and luxury brand standards.\nConduct daily reviews of event details, timelines, staffing levels, and service requirements.\nPerform pre-function inspections to ensure readiness of banquet spaces.\nMonitor events throughout execution and proactively resolve guest concerns.\nEnsure smooth room turnover and setup transitions between functions.\nParticipate in post-event evaluations to identify successes and opportunities for improvement.\nAttend weekly BEO meetings and group pre-convention meetings with Conference Services and Catering Sales; identify gaps before event day and own on-site changes.\nOwn weather calls for outdoor functions in partnership with Conference Services, including timely rain and wind decisions, backup space readiness, and coordination of tenting, lighting, and power.\nManage allergen and dietary communication from BEO to kitchen to server, with heightened attention for weddings and VIP groups.\nLeadership & Team Development\nRecruit, interview, train, coach, mentor, and develop banquet colleagues, supervisors, and service teams.\nPromote a culture of luxury service, professionalism, accountability, teamwork, and colleague engagement.\nConduct training, performance evaluations, coaching, and corrective action when necessary, providing ongoing feedback to support development and performance.\nLead daily pre-shift meetings, service briefings, and departmental communications.\nSchedule and staff to BEO counts and labor standards, managing on-call and call-ins in accordance with seniority and collective bargaining agreement provisions.\nFoster a positive, inclusive, and engaged work environment that supports colleague recognition, retention, and professional growth.\nSupport career development and succession planning, including the development of banquet captains.\nLead by example through professionalism, integrity, and accountability.\nCompliance and Ethics\nEnsure compliance with company policies, collective bargaining agreements, employment laws, and regulatory requirements.\nProtect confidentiality of employee, guest, and company information.\nDemonstrate honesty, professionalism, and ethical conduct at all times.\nSupport investigations, audits, and compliance initiatives as required.\nCommunication and Collaboration\nCommunicate clearly, professionally, and respectfully.\nFoster strong working relationships throughout the resort.\nSupport cross-functional teamwork and problem-solving.\nPromote a culture of transparency and collaboration.\nGuest Experience\nConsistently deliver personalized, anticipatory luxury service.\nBuild and maintain positive relationships with meeting planners, wedding clients, conference organizers, and VIP guests.\nRespond promptly and professionally to guest feedback and service recovery situations.\nServe as the operational point of contact during high-profile events.\nMonitor event operations to ensure service consistency and guest satisfaction.\nCollaborate with culinary leadership to deliver memorable experiences.\nReview meeting planner and group feedback and post-event surveys; follow up with clients and action trends with the team.\nOperational Excellence\nEnsure departmental standards, policies, and procedures are consistently followed.\nPromote efficiency, organization, and attention to detail.\nDrive continuous improvement and innovation within operations.\nPartner with other departments to achieve overall resort objectives.\nMaintain a highly visible presence in operations.\nOversee opening, operating, and closing procedures.\nCoordinate with culinary, stewarding, housekeeping, engineering, and other departments.\nCleanliness and Luxury Standards\nMaintain exceptional standards of cleanliness and presentation.\nEnsure facilities, equipment, and workspaces reflect luxury resort expectations.\nFoster ownership and pride in maintaining the physical environment.\nHold teams accountable for cleanliness and organization.\nFinancial Responsibilities\nManage departmental budgets and financial performance.\nSupport inventory management and purchasing controls.\nManage banquet labor costs in accordance with budget targets.\nMonitor payroll, scheduling, overtime, and productivity metrics\nControl operating expenses, equipment usage, supply costs, and waste.\nReview banquet revenue reports and identify opportunities to enhance profitability.\nEnsure banquet checks are accurate, signed by the client, and posted the day of the event; reconcile final charges against the BEO.\nAdminister service charge distribution in accordance with the collective bargaining agreement and Hawaiʻi service charge disclosure requirements.\nOversee banquet beverage controls, including liquor requisitions and inventory, hosted vs. cash bar reconciliation, and compliance with liquor commission regulations.\nManage china, glass, silver, linen, and equipment inventories, par levels, and breakage; coordinate outside rentals as needed.\nSafety, Sanitation & Cleanliness\nEnsure compliance with all health, sanitation, food safety, OSHA, and Hawaiʻi state regulations.\nMaintain a clean, organized, and safe work environment.\nParticipate in bi-weekly walkthroughs of banquet space with the Director of Banquets and Assistant Director of Food & Beverage and address ongoing cleanliness and maintenance opportunities through thoughtful action planning.\nConduct regular inspections of banquet spaces, back-of-house areas, and equipment.\nEnsure employees follow safe food handling and workplace safety practices.\nPromote a culture of cleanliness and ownership throughout banquet spaces and back-of-house areas.\nAdministrative Responsibilities\nMaintain accurate records, reports, schedules, and operational documentation.\nSAQ audit champion for department. Ensure proper controls are followed through on a daily basis.\nParticipate in leadership meetings and hotel initiatives.\nSupport recruitment, onboarding, and retention efforts.\nAssist with special events, promotions, and resort activations.\n Required\nMinimum 3-5 years of banquet leadership experience in a luxury hotel, resort, convention center, or upscale hospitality environment.\nStrong knowledge of banquet operations, service styles, and event management.\nProficiency with Microsoft Office and hotel event management systems.\nExcellent communication, leadership, and organizational skills.\nAbility to manage multiple events simultaneously.\nFlexible schedule including evenings, weekends, holidays, and extended hours during peak business periods.\nPreferred\nLuxury hotel Four/Five-Star experience.\nUnion environment experience.\nDegree in Hospitality Management, Business Administration, or related field.\nCertifications\nFood Safety Certification required.\nAlcohol Service Certification required as applicable by law.\nKnowledge, Skills & Abilities\nStrong leadership and team-building skills.\nExceptional guest relations and interpersonal abilities.\nAdvanced knowledge of banquet service styles, including plated, French, family-style, buffet, stations, and receptions.\nStrong conflict resolution and decision-making abilities.\nExcellent verbal and written communication skills.\nFinancial acumen and budgeting experience.\nAbility to prioritize and manage multiple responsibilities in a fast-paced environment.\nCommitment to luxury hospitality standards...","description_format":"text","description_chars":15452,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":true}]},"benefits":["Flexible 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