{"id":3374152,"url":"https://alion.io/job/accor-chef-de-reception-front-office-manager","title":"Chef de Réception / Front Office Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clamart, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2400,"max":2500,"currency":"EUR","period":"month","gross":null,"usd_annual":33432},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T23:30:49Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-10T15:27:21Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 45 marques, 5 500 hôtels, 10 000 restaurants et destinations lifestyle. Ici, nous croyons en vous et en ce que vous apportez. Les opportunités de développement et d'évolution sont nombreuses. Chaque geste, chaque sourire, chaque action, contribuent à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète. Ensemble, nous incarnons la vision de l’hospitalité responsable.\nAyez l’opportunité de devenir un Heartist®, et laissez votre coeur vous guider dans ce monde où la vie bat plus fort.\nAux portes de Paris, l’Ibis Styles Clamart Gare (47 chambres) recherche son/sa/x futur(e) Chef(fe) de Réception pour piloter l’activité du service et accompagner une équipe engagée au quotidien.\nVéritable bras droit de la direction sur l’exploitation, vous êtes garant(e) du bon fonctionnement de la réception, de la satisfaction client et de la performance économique du service.\n Vos principales missions :\nSuperviser l’activité quotidienne de la réception et garantir la qualité de l’accueil\nÉlaborer les plannings et organiser le travail de l’équipe\nAssurer le suivi des groupes (devis, réservations, contrats, facturation)\nVeiller à la bonne application des procédures et standards de la marque\nGérer les situations clients et garantir leur satisfaction\nRépondre aux avis clients et piloter l’e-réputation\nEncadrer, former et accompagner les réceptionnistes\nFédérer l’équipe et maintenir un bon climat de travail\nAssurer le suivi des encaissements, de la facturation et du chiffre d’affaires\nTravailler en étroite collaboration avec les autres services\n Expérience confirmée (minimum 3 ans) en réception hôtelière, avec une première expérience managériale\nExcellente connaissance du secteur hôtelier\nMaîtrise des outils métiers (PMS type FOLS, Resa-Web, Opera Cloud, TARS, TrustYou est un plus)\nBonne maîtrise de l’anglais et Allemand est un atout)\nSens du service client et excellente présentation\nLeadership, sens de l’organisation et esprit d’équipe\nCapacité à gérer les priorités et à travailler en autonomie\n CDI - 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