{"id":3385380,"url":"https://alion.io/job/accor-cluster-asst-learning-development-manager","title":"Cluster Asst. Learning & Development Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":40,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T11:20:41Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T04:38:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n Summary of Responsibilities:\nReporting to the Cluster Director of People & Culture, responsibilities and essential job functions include but not limited to the following:\nEstablishment of Training Tools\nConducts training needs analysis and creates content to close the gaps identified.\nContribute to making learning materials creative, visually engaging, and learner-friendly\nCompilation and updating of the requisite technical training manuals and tools in collaboration with the Cluster Director of People & Culture.\nIs familiar with learning and development content and initiatives and ensures these are fully implemented within the two properties.\nReviews and implements learning and development policies within the properties.\nHelps in coordinating and supporting yearly performance management cycle for all employees and tracks all respective development needs.\nEnsures certificates for all programs successfully completed are prepared and issued.\nAdministration\nCompiles course/training requirements and attendance and feedback on effective of training initiatives.\nCompiles hotel inspection reports, and on-the-job observance.\nAttends On the Job learning training sessions conducted by departmental trainers and gives feedback and coaching.\nEnsures proper course material and updated job descriptions are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.\nCoaching of supervisors/Heartist on training matters and service standards.\nEstablishes monthly training, quality, and business summary reports according to the Hotels’ /regional office requirements.\nImplements Fairmont and Accor Learning & Development Standards\nCo-ordinates the updating of personal files of Heartists together with the P&C Department.\nEnsures that individual development plans are put together annually for all colleagues in the two hotels.\nProper Quality Reporting and action planning implementation according to set time frame.\nWork with departments to identify training requirements and ensure sessions support colleague performance and engagement.\nTracks training attendance to ensure compliance\nTraining\nFacilitate interactive workshops, focus groups, and training sessions for the Heartists.\nConducts train the trainer programs for new departmental trainers and mentors them in the training role.\nInterviews and selects departmental trainers for the respective departments.\nConducts, co-ordinates and supervises all kinds of internal technical training and courses of the supervisors and departmental trainers.\nEnsures that departmental training schedules are established every month in advance.\nOversees the property induction process and programs - including Onboarding and Heartist Culture.\nEnsures completion of all training according to the company Training Matrix.\nEvaluate and update property training programs and initiatives. Ensuring all training material and content is relevant and up to date.\nIdentifies strategic partners for the development and delivery of training when appropriate.\nDrives e-learning within the property to fully maximize content available\nFollow up with participants of external courses (including Area Learning Forums and ACCOR Academy) to ensure learning is applied in the workplace\nQuality\nTracks training needs identified in all LQA audits to ensure gaps identified are closed\nTrains operation teams on LQA standards\nMonitor the guest feedback and staff performance, assess the pros and cons and assist in finding keys to develop and maintain high quality.\nPromote quality and performance improvement throughout the hotel.\nIdentifying relevant quality-related training needs and delivering relevant training.\nConducts internal Audits and inspections to ensure standards and objectives are met\nCoach and motivate managers, supervisors and Heartiss and display high influencing skills\nPerforms special projects and other duties as assigned by management as required.\nGeneral\nDriving and implementing engagement activities for all Heartists.\nChampion the Fairmont service culture by translating the brand’s heritage, storytelling, and heartfelt hospitality into immersive training programs that elevate guest experiences, foster genuine emotional connections, and uphold Fairmont’s legacy of timeless luxury.\nFollow department policies, procedures and service standards.\nFamiliar with the Trust You and Quality related systems\nFully understands LQA standards\nSpeaheads all Learning and development initiatives and activities launched through the regional learning and development meetings.\nInforms GM-HODs-Supervisors regarding new learning initiatives and implementation process.\nTracks and reports all new development programs\nIs familiar with all related hotel documentation and especially with the relevant Operational Standards Manual.\nActivities shall be guided by the principles shown within the Learning and Development purpose and objectives.\nTakes personal care of a regular exchange of technical know-how with his/her colleagues from learning & development at the Corporate Office.\nFollow all safety policies and procedures\nMetrics\nLearning and Development Audit\nLQA Audit\nTrust You\nLearning & Development Budget.\n Qualifications:\n2-3 years’ experience in L&D, HR, or training coordination roles.\nBachelor's Degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field.\nMinimum of 1 year of experience in operational leadership roles within the hospitality industry, with a strong understanding of hotel operations and management.\nProven track record in supporting training program design, delivery, and evaluation.\nProven track record of successfully developing and implementing comprehensive learning and development strategies.\nCertification as a Trainer or equivalent, demonstrating expertise in adult learning principles, instructional design, coaching and facilitation techniques.\nAccorHotels Academie Trainer Pass Dimension certification or equivalent accreditation from a recognized hospitality training organization.\nDemonstrated ability to effectively lead and manage a team of departmental trainers and middle management fostering a culture of continuous learning and development within the organization.\nStrong communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels of the organization.\nProven ability to drive innovation and change in L&D practices, keeping abreast of industry trends and best practices to ensure the organization remains competitive in talent development.\nExperience working in 5-star Hotels is required.\n\nPhysical Aspects of Position:\nFrequent, standing, sitting and walking throughout 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