{"id":2411177,"url":"https://alion.io/job/accor-concierge-3","title":"Concierge","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":35000,"period":"year","method":null,"sample_n":1065},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T04:37:14Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-13T05:05:51Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.\nWe are currently look for aConcierge Part-Time who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!\n Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.\nShare your knowledge about the best local attractions, dining options, and hidden gems, helping guests make the most of their stay.\nHandle guests’ luggage with care, store belongings securely, and park cars with professionalism and attention to detail.\nAnticipate guest needs, record preferences, and manage requests, questions, and messages promptly to enhance their experience.\nEnsure public spaces are always tidy and inviting, keeping an eye out for anything that might need attention, from a misaligned cushion to a lost-looking guest.\nMaintain a positive attitude, even when addressing challenges, and work effectively to find solutions that satisfy our guests.\n To be successful, you’ll need a valid Full New Zealand Driver’s License.\nAbility to drive both Manual and Automatic \nAble to work on a rotating schedule, including weekends, public holidays, and night shifts as needed.\nA genuine enthusiasm for delivering exceptional guest service.\nMaintain a professional appearance and communicate clearly with guests and team members alike.\nComfortable working in a dynamic setting where quick thinking and flexibility are key.\nPhysically capable of lifting up to 30kg with ease.\nMust have the legal right to work in New Zealand.\nNaturally outgoing and comfortable starting conversations with guests.\nPositive, proactive, and detail-oriented, with a passion for hospitality and a commitment to supporting your team.\n Staff meal while on shift\nUniform provided and laundered\nInternational accommodation and retail discounts across varying Ennismore & Accor Hotels properties\nFamily & Friends Hotel Discounts\nOpportunities for further development and worldwide career progression within Ennismore/ Accor\nAnnual reward of a free night's accommodation at the hotel and additional perks!\nOur Commitment To Diversity & Inclusion\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.","description_format":"text","description_chars":2774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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