{"id":3119435,"url":"https://alion.io/job/accor-concierge-6","title":"Concierge","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T23:14:07Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T15:47:33Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination.\nThrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.\nBe part of something extraordinary. At Hotel St Moritz, part of the MGallery Hotel Collection, we invite you to belong in a place where you can be yourself, love what you do, and surpass your own expectations as well as those of our guests.\n Luxury Purpose: Join our Concierge team and play an important role in delivering exceptional guest experiences. You will assist with guest arrivals and departures, including valet parking and luggage handling, while providing personalised recommendations and arranging local experiences. Through warm, attentive service and strong local knowledge, you will help create a seamless and memorable luxury stay\nDuties\nGreet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.\nProvide a high standard of service to all hotel guests, anticipating and proactively attending to guest requests and enquiries.\nAssist with guest arrivals and departures, including car doors, luggage handling and escorting guests to their rooms when required.\nCoordinate luggage delivery and storage, ensuring baggage is handled promptly and securely.\nAssist with group arrivals and departures, including luggage coordination and guest assistance during their stay.\nArrange transportation, restaurant reservations, tours, and local activities on behalf of guests.\nMaintain strong knowledge of hotel services, facilities, and local attractions to provide accurate information and recommendations.\nDeliver guest amenities to rooms as required and assist with VIP arrival preparations.\nLiaise with local activity providers, transport operators, and service partners to coordinate bookings.\nMaintain the cleanliness and organisation of the concierge desk, driveway, car park, luggage trolleys, ski locker and guest equipment.\nEnsure the concierge and guest service areas are organised and ready to support daily arrivals and departures\nCommunicate effectively with the Front Office team and other hotel departments regarding guest requests, messages, and operational updates.\nExercise care and responsibility when parking guest vehicles. Follow procedures set out in manual\nSystems & Procedures\nAccurately record and charge guest accounts for activities, transport, or services arranged.\nEnsure all bookings made on behalf of guests are recorded correctly in the relevant systems.\nFollow hotel procedures regarding billing, supplier charges, and documentation.\nReport damaged equipment or maintenance issues that may impact operational costs.\nSuggest any improvements that could be made to improve existing systems and procedures.\nCustomer Services\nDeliver personalised service that meets and exceeds guest expectations.\nAnticipate guest needs and provide proactive assistance wherever possible.\nProvide accurate and helpful information about the hotel, facilities, and local area.\nRespond promptly and professionally to guest enquiries, requests, and concerns.\nAssist with VIP guest arrivals and provide additional support where required.\nEncourage guest feedback and assist in resolving service concerns using positive problem-solving.\nTreat guests and colleagues from all cultural backgrounds with respect and professionalism.\nMaintain a welcoming and professional presence in all guest interactions.\nSupport the promotion of hotel packages, special offers, and services\n You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:\nEffective time management\nExperience in Front Office at a 5-star property preferred\nImmaculate grooming and personal presentation\nFlexibility to work a variety of shifts throughout a 7-day week, 5-days on/2-days off\nArticulate communication skills and an understanding of luxury guest expectations\nSelf-motivated and enjoy working autonomously\nFriendly and engaging\nCo-ordinate various tasks simultaneously\nExcellent English communication in written and verbal.\nClean police record\nCurrent, full driver's license\nYou must hold the rights to work in New Zealand\n Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.\nWe offer competitive pay with benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.\nDiscounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.\nOngoing reward and recognition incentives and awards.\nOpportunities for further development and worldwide career progression within Accor - travel the world with us!\nRefer a friend incentive\nSupportive and friendly working environment.\nSupport us in growing our distinctive culture by living the La Maison values of\nPassion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence\nExcellence: Comprehensive business approach, driving all levers to be best-in-class.\nEmpowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.\nProximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.\nTrust & Transparency: Share everything, no taboo. Feedback is a gift.\nLong Term Relationship: With everyone - create a strong sense of belonging.\nBespoke & Free: 100% experience driven, tailored service. Unlock creativity.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.\nGuaranteed min 30 hours per week.","description_format":"text","description_chars":6383,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T23:46:10Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.677,"p_room":1,"age_days":7,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/accor-concierge-6","json_url":"https://alion.io/job/accor-concierge-6.json","meta":{"generated_at":"2026-10-30T17:42:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-concierge-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-concierge-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-concierge-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-concierge-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-concierge-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3119435}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3119435},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}