{"id":2868832,"url":"https://alion.io/job/accor-concierge-supervisor-2","title":"Concierge Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, Bermuda"],"countries":["BM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":122000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5256},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T17:05:11Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T10:55:10Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.\nHere at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests - the Fairmont way.\nAs a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:\nConnecting guests to the extraordinary place we call home\nDiscovering a broad offering of career paths\nLearning and thriving among a group of international hospitality professionals\nBeing passionate about people and attentive to the world - we are globetrotters!\nGoing beyond the walls of our hotel to support our community\nTaking pride in our differences\nThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.\nSummary of Responsibilities:\nReporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to, the following:\nConsistently offer professional, engaging and proactive guest service and supporting fellow Colleagues\nUsing your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty\nProactively share information about the Hotel and its history and services in an informative and engaging manner\nMaintain frequent communications with guests prior to arrival to ensure strong personal connections with the Hotel are established\nProvide guests with information pertaining to island features such as shopping, dining, nightlife, and sightseeing and recreational activities etc.\nAssist with any plans or arrangements the guest intends to make during their stay\nWork closely with other Hotel departments to plan special activities / personalized recognition for guests\nDemonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required\nEnsure that the Concierge Desk, as well as the immediate public spaces are tidy and clean at all times\nDemonstrate Fairmont core values in all interactions\nAttends and regularly contributes to all shift briefing and department communication meetings\nFollow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures\nParticipate in hotel committees\nStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)\nPerform any other duties, tasks, and assignments within your department as required\n Qualifications:\nBachelor degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration or related major \nAt least 3 years’ experience in a Concierge capacity or in a demanding guest facing role is required in a luxury hotel environment\nSuccessful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageous\nBroad knowledge of Bermuda’s culture, history and tourism offerings is preferred\nDemonstrate superior interpersonal skills and the ability to engage demanding clientele is required\nDemonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required\nWork well under pressure in a fast paced environment with the proven ability to focus attention on guest needs, remaining calm and courteous at all times\nProven ability to work cohesively as part of a team in a multi-culturally diverse environment\nDemonstrate excellent administrative, written and verbal communication skills\nProven ability to work cohesively as part of a team in a multi-culturally diverse environment\nPrevious Knowledge of computerized Front Office systems and MS Office Suite is an asset\nStrong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required\n Physical Aspects of Position:\nInclude, but are not limited to, the following:\nStanding for long periods of time throughout shift\nVisual Effort: Medium\nEnvironmental Stress: Busy Atmosphere","description_format":"text","description_chars":4469,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-19T18:44:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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