{"id":2813191,"url":"https://alion.io/job/accor-concierge-supervisor","title":"Concierge Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4825},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T08:10:28Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-19T06:42:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n We are seeking an experienced and dynamic Concierge Supervisor to lead our concierge team in Cairo, Egypt. In this pivotal role, you will oversee daily operations while delivering exceptional guest experiences with warmth, professionalism, and genuine enthusiasm. As a Concierge Supervisor, you will combine your passion for hospitality with strong leadership capabilities to ensure our guests receive outstanding service that exceeds expectations. Your expertise in local knowledge, combined with your supervisory acumen, will be instrumental in creating memorable experiences for our clientele.\nLead, mentor, and supervise the concierge team to maintain consistent service standards and foster a collaborative, supportive work environment\nOversee day-to-day concierge operations, ensuring efficient and organized service delivery across all guest requests and inquiries\nDevelop and implement strategies to enhance guest satisfaction while maintaining attention to detail in every interaction\nManage guest requests with empathy and decisiveness, resolving issues promptly and professionally\nMaintain comprehensive knowledge of Cairo's attractions, services, restaurants, entertainment venues, and cultural landmarks to provide authentic local recommendations\nSchedule team members across rotating shifts while ensuring adequate coverage and operational flexibility\nTrain and onboard new team members, establishing clear performance expectations and career development pathways\nMonitor team performance, provide constructive feedback, and recognize achievements to maintain motivation and engagement\nUtilize concierge management systems and booking platforms to organize reservations, track requests, and optimize service delivery\nCollaborate with other hotel departments to coordinate guest services and ensure seamless experiences\nMaintain professional appearance and conduct, serving as a role model for the team\nAnalyze guest feedback and operational metrics to identify improvement opportunities and implement innovative solutions\n Required Skills & Competencies:\nExceptional customer service skills with a genuine passion for exceeding guest expectations\nStrong leadership and team supervision experience\nExcellent communication and interpersonal skills in English and Arabic\nOutstanding organizational and time management abilities\nAttention to detail and commitment to quality service delivery\nProblem-solving and conflict resolution capabilities\nProficiency with concierge management systems, booking platforms, and CRM software\nProfessional demeanor and polished appearance\nAbility to work flexible, rotating schedules including weekends and holidays\nRequired Experience:\nMinimum 3-5 years of concierge or hospitality service experience\nMinimum 2 years of supervisory or team management experience\nDemonstrated expertise in guest services and relationship management\nProven track record of delivering exceptional customer experiences\nRequired Language Proficiency:\nFluency in both Arabic and English (written and spoken)\nAdditional language skills are a plus\nEssential Knowledge:\nComprehensive knowledge of Cairo's attractions, services, dining, entertainment, and cultural landmarks\nUnderstanding of Egyptian culture and hospitality standards\nFamiliarity with local transportation, business services, and community resources\nPreferred Qualifications:\nHospitality management certification or customer service training\nExperience in luxury or upscale hospitality environments\nKnowledge of additional languages\nExperience with crisis management and high-pressure situations\nFamiliarity with hotel management systems and technology platforms\n Our commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nWhat is in it for you:\nEmployee benefit card offering discounted rates at Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.\nHotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.\nThe spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.\nPhysical Aspects of Position (include but are not limited to):\nConstant standing and walking throughout shift.\nFrequent lifting and carrying up to 30 lbs.\nOccasional kneeling, pushing, pulling, lifting.\nOccasional ascending or descending ladders, stairs and ramps.","description_format":"text","description_chars":6106,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-18T10:53:28Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-concierge-supervisor","json_url":"https://alion.io/job/accor-concierge-supervisor.json","meta":{"generated_at":"2026-10-19T10:06:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7197,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-concierge-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-concierge-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-concierge-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-concierge-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-concierge-supervisor"}]}