{"id":3037850,"url":"https://alion.io/job/accor-conference-duty-manager","title":"Conference Duty Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doncaster, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":60000,"period":"year","method":"role_country_seniority_unknown","sample_n":80},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T20:37:02Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T23:46:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.\nWe are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!\nDid you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out!\n The Conference Duty Manager is responsible for the smooth and successful operation of conferences, meetings, corporate events, and functions at the hotel. The role ensures exceptional guest service, effective team coordination, high operational standards, and a memorable experience for every client, in line with Accor brand standards and Heartist culture.\n1. Conference & Event Operations\nOversee the daily operations of conferences, meetings, seminars, and corporate functions.\n\nEnsure conference rooms are set up according to event orders, floor plans, and client requirements.\n\nCheck room layouts, audiovisual equipment, signage, catering arrangements, and overall presentation before each event.\n\nConduct pre-event checks and ensure all event requirements are delivered on time.\n\nMonitor events throughout the day and promptly address any operational issues.\n\n2. Guest & Client Relations\nWelcome conference organisers, delegates, and VIP guests professionally.\n\nAct as the main point of contact for clients during events.\n\nEnsure client expectations are met and service standards are consistently maintained.\n\nRespond to guest requests, feedback, and complaints promptly and professionally.\n\nBuild positive relationships with clients to encourage repeat business.\n\n3. Team Leadership & Coordination\nSupervise conference and event team members during shifts.\n\nAllocate duties, conduct briefings, and ensure team members understand event requirements.\n\nCoordinate with the Kitchen, Food & Beverage, Front Office, Housekeeping, Maintenance, and Sales teams.\n\nSupport team training, coaching, and performance development.\n\nPromote teamwork, accountability, and a positive Heartist culture.\n\n4. Food & Beverage Service\nOversee conference catering, including morning and afternoon tea, working lunches, buffets, and beverage service.\n\nEnsure food presentation, service timing, cleanliness, and quality meet hotel standards.\n\nLiaise with the Executive Chef and F&B team regarding dietary requirements and special requests.\n\nMonitor food safety, hygiene, responsible service of alcohol where applicable, and relevant safety procedures.\n\n5. Health, Safety & Compliance\nEnsure conference spaces are safe, clean, and ready for use.\n\nMonitor compliance with workplace health and safety requirements and hotel procedures.\n\nEnsure emergency exits, accessways, and evacuation routes remain clear.\n\nReport hazards, incidents, equipment faults, and maintenance issues promptly.\n\nFollow relevant hotel policies and applicable Australian workplace requirements.\n\n6. Financial & Administrative Responsibilities\nReview event function sheets and communicate any changes to the relevant departments.\n\nMonitor staffing, stock usage, wastage, and operational costs.\n\nEnsure event charges, additional services, and client requests are communicated accurately to the appropriate team.\n\nComplete shift handovers, operational reports, and incident documentation as required.\n\nIdentify opportunities to improve efficiency, service quality, and revenue.\n\n7. Opening, Closing & Shift Management\nComplete conference room inspections before and after events.\n\nEnsure equipment is stored correctly and rooms are reset for subsequent functions.\n\nCheck staffing levels, service readiness, and operational supplies.\n\nCommunicate outstanding matters and event updates during shift handovers.\n\nAssist with other hotel operations when required.\n\n Previous experience in hotel conferences, banquets, events, or Food & Beverage operations.\n\nShould have Full Working rights in Australia (Sponsorship not available)\n\nDemonstrated leadership and team supervision skills.\n\nStrong customer service and client relationship management abilities.\n\nExcellent communication, organisation, and problem-solving skills.\n\nAbility to manage multiple events and competing priorities in a fast-paced environment.\n\nKnowledge of conference setups, catering operations, and audiovisual requirements.\n\nUnderstanding of workplace health and safety and food safety practices.\n\nFlexible availability to work weekends, evenings, public holidays, and varied shifts as required.\n\n The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:\nOngoing Career and Professional Development Opportunities\nA Rewarding Work Environment\nGlobal Discounts on Hotel Accommodation & Food and Beverage","description_format":"text","description_chars":5514,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T21:52:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/accor-conference-duty-manager","json_url":"https://alion.io/job/accor-conference-duty-manager.json","meta":{"generated_at":"2026-10-23T00:39:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1153,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-conference-duty-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-conference-duty-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-conference-duty-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-conference-duty-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-conference-duty-manager"}]}