{"id":3002808,"url":"https://alion.io/job/accor-duty-manager-37","title":"Duty Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Surabaya, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":10500,"period":"year","method":null,"sample_n":4786},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T09:24:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T12:28:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Discover contemporary comfort at Mercure Surabaya Manyar, featuring 90 stylish rooms and suites, from Superior Rooms to duplex Executive Suites. Enjoy delightful dining at our All Day Dining restaurant, unwind at the lobby bar, or stay productive in our boardroom and energized at the gym. As a Green Key Certified hotel, we embrace sustainable hospitality, creating meaningful stays while caring for our planet.\nStrategically located near Surabaya’s business districts, financial hubs, exhibition and shopping centres, universities, and culinary spots. Just 35 minutes by car from Juanda International Airport and the iconic Suramadu Bridge, your gateway to the city.\n Run smooth day-to-day or night shifts across the front desk, concierge, and public areas.\nGreet VIPs, handle special requests, and resolve escalated complaints or service issues.\nWork closely with housekeeping, maintenance, food and beverage, and security.\nBrief, train, and support front-line team members during the shift.\nOversee property safety, key control, risk checks, and emergency responses.\nMaintain shift logbooks, review billing accuracy, handle cash/currency exchange, and report to senior management\n 2 to 5 years in front office, guest services, or hospitality operations.\nA diploma or bachelor’s degree in hospitality, hotel management, or a related field.\nProficiency in hotel Property Management Systems (PMS) such as Opera, plus basic office software.\nStrong problem-solving abilities, calm demeanor under pressure, clear communication, and leadership.\nWillingness to work irregular hours, including nights, weekends, and holidays. \n WHY WORK FOR ACCOR\nDevelop your talent through Accor’s learning programs.\nOpportunity to grow within your property and across the world!\nAbility to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.","description_format":"text","description_chars":1924,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-21T12:45:52Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.682,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/accor-duty-manager-37","json_url":"https://alion.io/job/accor-duty-manager-37.json","meta":{"generated_at":"2026-10-26T13:31:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-duty-manager-37"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-duty-manager-37"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-duty-manager-37"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-duty-manager-37\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-duty-manager-37"}]}