{"id":3141227,"url":"https://alion.io/job/accor-duty-manager-38","title":"Duty Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T07:50:13Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T10:55:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"A. Hotel Operations\nOversee and coordinate the overall hotel operation during the assigned shift.\n\nAct as the management representative on duty and ensure that all departments operate efficiently according to hotel standards.\n\nConduct regular inspections of hotel public areas, guest facilities, and operational areas to ensure cleanliness, safety, and service quality.\n\nMonitor daily arrivals, departures, VIP guests, group movements, and special guest requests.\n\nEnsure smooth coordination between Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.\n\nMonitor room availability, room readiness, and operational challenges, ensuring prompt follow-up with the relevant departments.\n\nEnsure proper shift handovers and communicate outstanding issues to the next Duty Manager or relevant department heads.\n\nB. Guest Satisfaction and Service Recovery\nWelcome and assist guests professionally, providing personalized service throughout their stay.\n\nHandle guest complaints, special requests, and service recovery cases promptly and effectively.\n\nFollow up on guest feedback to ensure that issues are resolved to the guest's satisfaction.\n\nMaintain positive relationships with guests and support the delivery of memorable guest experiences.\n\nEnsure VIP guests, loyalty members, and repeat guests receive appropriate recognition according to hotel standards.\n\nTake appropriate action to resolve service failures while protecting the hotel's reputation and guest relationships.\n\nC. Team Leadership and Coordination\nProvide guidance and support to team members during the assigned shift.\n\nEnsure all team members comply with hotel policies, grooming standards, service procedures, and brand standards.\n\nConduct operational briefings when required and communicate important information to the relevant teams.\n\nAssist department supervisors in resolving operational challenges and maintaining service quality.\n\nPromote teamwork, effective communication, and a positive working environment.\n\nReport significant employee-related issues, operational concerns, and disciplinary matters to the relevant department head or Human Resources.\n\nD. Safety, Security, and Emergency Management\nEnsure the safety and security of guests, employees, visitors, and hotel property during the assigned shift.\n\nRespond promptly to emergencies, accidents, incidents, fire alarms, medical situations, and security concerns.\n\nCoordinate with Security, Engineering, and relevant departments to manage emergency situations according to hotel procedures.\n\nPrepare incident reports and inform the appropriate management representatives of significant incidents.\n\nEnsure compliance with emergency response procedures, occupational health and safety standards, and hotel security policies.\n\nProtect guest privacy and confidential information in accordance with applicable data protection requirements.\n\nE. Financial and Operational Control\nMonitor Front Office operations, cashiering procedures, and guest billing practices to ensure compliance with hotel financial controls.\n\nAssist in resolving billing discrepancies, payment issues, and other financial concerns within the assigned authority.\n\nMonitor operational expenses and encourage responsible use of hotel resources.\n\nEnsure proper authorization and documentation for refunds, rebates, allowances, and service recovery expenses.\n\nIdentify operational inefficiencies and recommend improvements to the relevant department heads.\n\nF. Quality Assurance and Brand Standards\nEnsure hotel service standards, SOPs, and applicable Accor brand standards are consistently maintained.\n\nConduct regular operational inspections and follow up on identified deficiencies.\n\nMonitor cleanliness, maintenance conditions, and service delivery throughout the hotel.\n\nSupport internal and external audits, quality assurance inspections, and guest satisfaction improvement initiatives.\n\nReport recurring operational issues and recommend corrective actions to the relevant departments.\n\nG. Administration and Reporting\nPrepare and maintain the Duty Manager logbook, shift reports, and incident reports.\n\nRecord guest complaints, service recovery actions, operational issues, and outstanding follow-up items.\n\nCommunicate important information and unresolved matters to the relevant managers and the next shift.\n\nProvide operational updates to the Hotel Manager or other designated management representatives when required.\n\nPerform other duties and responsibilities assigned by the Hotel Management.\n\n Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.\n\nMinimum 2-3 years of experience in hotel operations, preferably in Front Office or a supervisory position.\n\nPrevious experience in an international hotel chain is an advantage.\n\nGood knowledge of Front Office operations, guest service standards, and hotel operating procedures.\n\nStrong English communication skills, both written and spoken.\n\nExcellent leadership, problem-solving, and decision-making skills.\n\nAbility to handle guest complaints, emergencies, and challenging situations calmly and professionally.\n\nStrong interpersonal, coordination, and conflict-resolution skills.\n\nAble to work independently and make sound decisions within the assigned authority.\n\nWilling to work flexible shifts, including night shifts, weekends, and public holidays.","description_format":"text","description_chars":5397,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-23T08:32:37Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:3","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/accor-duty-manager-38","json_url":"https://alion.io/job/accor-duty-manager-38.json","meta":{"generated_at":"2026-10-24T12:22:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-duty-manager-38"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-duty-manager-38"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-duty-manager-38"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-duty-manager-38\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-duty-manager-38"}]}