{"id":3212334,"url":"https://alion.io/job/accor-duty-manager-39","title":"Duty Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":515},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-24T15:01:45Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-26T17:57:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Located within the business district of Chennai, ibis Chennai City Centre is an international economy hotel within walking distance to the US Consulate, Apollo Hospital and ICICI Bank. Perfect for business and leisure travellers looking for value for money accommodation. ICCC is an international economy hotel located in the heart of the city's central business district. The hotel is perfect for business travels and relaxing getaways.\n Job Description\nWe are seeking a highly organized and customer-focused Duty Manager to join our team. As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient daily operations of our hotel, particularly in the front office area. You will be responsible for supervising staff, managing guest experiences, and maintaining the highest standards of service quality.\nOversee the daily operations of the front desk and ensure optimal guest service at all times\nConduct daily briefings and communicate important information to team members\nManage and supervise front office staff to maintain department standards and deliver high-quality service\nAnalyze and improve work processes and standards at the front desk\nReview rate variance reports and approve discounts to ensure proper revenue control\nHandle guest complaints and special requests efficiently and professionally\nCoordinate with other departments to address operational issues and enhance guest experiences\nInspect front and back of house areas regularly to maintain cleanliness and orderliness\nManage full house situations and handle overbookings effectively\nEnsure compliance with safety, security, and loss control policies and procedures\nConduct night audit processes as required\nProvide training and orientation to new team members on hotel service standards and procedures\nMotivate and support staff to create a positive work environment\nStay updated on all hotel services, amenities, and emergency procedures\nQualifications\nDiploma in Tourism or Hospitality Management\nMinimum 3 years of relevant experience in a similar capacity within the hospitality industry\nExcellent verbal and written communication skills in English\nProficiency in MS Office suite (Excel, Word, PowerPoint) and hotel management software (e.g., Opera Cloud)\nStrong leadership, interpersonal, and training skills\nExceptional customer service orientation with the ability to handle high-pressure situations\nDetail-oriented with excellent organizational and multitasking abilities\nProven ability to make quick, sound decisions in a fast-paced environment\nIn-depth knowledge of hotel operations and front office procedures\nFamiliarity with local hospitality 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