{"id":3374185,"url":"https://alion.io/job/accor-duty-manager-44","title":"Duty Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":34,"ghost_share":0,"stale_share":0.912,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotorua, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T21:03:16Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T00:13:30Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Novotel & Ibis Rotorua Lakeside | Rotorua, New Zealand\nLead with confidence. Inspire with heart. Create memorable guest experiences.\nAt Novotel & Ibis Rotorua Lakeside, we're looking for an enthusiastic and experienced Duty Manager to join our Front Office leadership team.\nThis is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys leading from the front, and is passionate about delivering exceptional guest experiences. As Duty Manager, you'll play a key role in ensuring the smooth day-to-day operation of the hotel while supporting and developing our amazing team of Heartists®.\nAbout Us\nNovotel & Ibis Rotorua Lakeside offer the perfect balance of business and leisure, welcoming guests from around New Zealand and around the world. Our team is passionate about creating memorable experiences through genuine hospitality, teamwork, and heartfelt service.\nIf you're ready to take the next step in your hospitality career and lead a team that loves what they do, we'd love to hear from you.\nApply today and become part of our Heartist® family.\n What you'll be doing\nLeading hotel operations during your shift, ensuring a seamless guest experience.\nSupporting and motivating the Front Office team to deliver outstanding customer service.\nActing as the first point of contact for guest enquiries, requests, and feedback, resolving issues with professionalism and care.\nMaintaining high standards of presentation, service, and operational excellence across the hotel.\nCoordinating with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations.\nMonitoring safety, security, and compliance procedures.\nAssisting with training, coaching, and developing team members.\nSupporting occupancy, revenue, and guest satisfaction goals.\n What we're looking for\nYou'll be someone who genuinely enjoys working with people and can remain calm, positive, and solutions-focused, even during busy periods.\nIdeally, you'll have:\nPrevious experience in a Duty Manager, Assistant Manager, or Front Office leadership role.\nA passion for delivering exceptional customer service.\nStrong communication and interpersonal skills.\nExcellent organisational and problem-solving abilities.\nThe confidence to make decisions and lead a team.\nFlexibility to work a rotating roster, including evenings, weekends, and public holidays.\nA current New Zealand Manager's Certificate (or the ability to obtain one) would be advantageous.\nA current First Aid Certificate is desirable.\n Why join us?\nWhen you join Accor, you become part of one of the world's leading hospitality groups with opportunities that extend far beyond Rotorua.\nWe offer:\nOpportunities for career development and internal progression across Accor's global network.\nWorldwide accommodation and dining discounts through our Heartist® programme.\nA supportive, inclusive team culture where your ideas are valued.\nOngoing learning and development opportunities.\nThe chance to work in one of Rotorua's premier lakeside hotels.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.","description_format":"text","description_chars":3324,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-28T02:11:44Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.411,"p_room":1,"age_days":7,"expected_fill_days":25,"reasons":["conf:1","stale_co","evergreen","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/accor-duty-manager-44","json_url":"https://alion.io/job/accor-duty-manager-44.json","meta":{"generated_at":"2026-11-04T01:37:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-duty-manager-44"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-duty-manager-44"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-duty-manager-44"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-duty-manager-44\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-duty-manager-44"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3374185}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3374185},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}