{"id":4183281,"url":"https://alion.io/job/accor-duty-manager-56","title":"Duty Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":72,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jaipur, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-12T15:30:28Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:52:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!\n Conduct daily briefings and ensure that all pertinent information is well received by team members\nManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met\nReview, analyze and suggest improvement of work flow and standards at the Front Desk\nAnalyze rate variance report to ensure rooms revenue control, approve discounts and rebates\nCommunicate with Front Office Manager on all matters regarding guest services & hotel operations\nEnsure documentation of all guest related issues using the logbook\nSign media and supervise shift handover procedures\nCoordinate and communicate with other hotel departments as required regarding general administration and operations issues\nProvide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently\nAssist Guest Relations in greeting, rooming, and sending off guests\nInspect front of house and back of house regularly for cleanliness and orderliness\nEnsure that front line staff complies with marketing techniques and maximizes sales\nCheck billing instructions, monitor guest credit and act upon any discrepancies\nCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates\n Minimum of 3 years' relevant experience within the hotel industry, with strong experience in Front Office operations and procedures.\nPrevious experience using Opera PMS.\nDiploma in Hospitality Management or Business Administration preferred but not necessary.\nStrong working knowledge of Microsoft Outlook and Microsoft Office.\nPrevious experience supervising, coaching and developing team members.\nAbility to work independently when senior management is unavailable and confidently make decisions regarding guest and team safety and wellbeing.\nStrong guest service, complaint handling and conflict-resolution skills, with a calm and professional approach when managing challenging situations.\nUnderstanding of daily revenue balancing and financial procedures, with the ability to interpret operational reports and review daily occupancy.\nExcellent communication and relationship-building skills, with the ability to build positive relationships with guests, team members and other departments.\nStrong time-management, organisational and decision-making skills, with excellent attention to detail and sound commercial awareness.\nGenuine passion for hospitality, hotel operations and delivering an excellent guest experience.\nStrong personal integrity and the ability to maintain confidentiality.\nAbility to adapt positively to operational changes and work effectively in a fast-paced hotel environment.\nFlexibility to work across a seven-day operation, including weekends and public holidays.\nCommitment to Accor values, Heartist culture, workplace safety, inclusion and 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