{"id":3762038,"url":"https://alion.io/job/accor-duty-manager-arabic-speaker","title":"Duty Manager - Arabic Speaker","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T14:10:39Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T06:07:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\nBy joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitality is a work of heart,\nJoin us and become a Heartist®.\n You are part of the story behind every exceptional stay. At MGallery, every hotel has its own distinctive personality, inspired by its destination, heritage, and culture. As a Duty Manager, you are at the heart of hotel operations, ensuring every guest experiences the warmth, elegance, and personalized service that define MGallery. Through strong leadership, confident decision-making, and a genuine passion for hospitality, you lead by example, support our Heartists, and ensure seamless hotel operations. As an Arabic speaker, you play an important role in building meaningful connections with Arabic-speaking guests, understanding their cultural expectations, and creating memorable experiences that make every stay special.\nWhat’s in it for you:\nEmployee benefit card offering discounted rates in Accor worldwide.\n\nLearning programs through our Academies.\n\nOpportunity to develop your talent and grow within your property and across the world.\n\nAbility to make a difference through our Corporate Social Responsibility activities.\n\nWhat you will be doing:\nOversee daily hotel operations during assigned shifts, ensuring smooth coordination across all departments.\n\nAct as the hotel's representative on duty, maintaining MGallery brand standards and operational procedures.\n\nWelcome and engage with guests, creating warm and memorable first impressions.\n\nCommunicate confidently with Arabic-speaking guests, understanding their needs, preferences, and cultural expectations.\n\nEnsure VIP guests, repeat guests, and special occasions receive personalized recognition and attention.\n\nHandle guest complaints, concerns, and special requests promptly and professionally.\n\nTake ownership of guest issues and coordinate with relevant departments to ensure timely resolution.\n\nConduct regular hotel inspections to ensure service quality, cleanliness, presentation, and safety standards.\n\nMonitor guest satisfaction and identify opportunities to improve the overall guest experience.\n\nGuide and support department teams during daily operations, promoting effective communication and teamwork.\n\nMake timely operational decisions while ensuring compliance with hotel policies and procedures.\n\nManage emergency situations, incidents, and operational challenges in accordance with hotel protocols.\n\nPrepare accurate handover reports, incident reports, and daily duty logs.\n\nCoordinate with Front Office, Housekeeping, Food & Beverage, Engineering, and Security to ensure seamless operations.\n\nMonitor arrivals, departures, occupancy, and special events to anticipate operational requirements.\n\nSupport and coach Heartists, encouraging accountability, teamwork, and service excellence.\n\nEnsure compliance with hotel policies, health and safety regulations, and MGallery quality standards.\n\nEmbody the MGallery spirit through genuine care, refined service, attention to detail, and meaningful guest connections.\n\n Your experience and skills include:\nPrevious experience in Front Office or hotel operations, preferably in a Duty Manager or supervisory position within a luxury hotel.\n\nFluency in Arabic and English is essential.\n\nStrong knowledge of hotel operations, Front Office procedures, and guest service standards.\n\nProven leadership skills with the ability to motivate, guide, and support Heartists.\n\nExcellent communication, interpersonal, and problem-solving skills.\n\nConfident decision-making abilities, particularly when handling challenging situations.\n\nStrong guest relations skills with the ability to anticipate needs and deliver personalized experiences.\n\nAbility to handle guest complaints and operational incidents with professionalism, empathy, and discretion.\n\nGood understanding of luxury hospitality standards and the MGallery brand experience.\n\nStrong organizational skills and the ability to manage multiple priorities under pressure.\n\nProficiency in hotel management systems and Microsoft Office applications.\n\nAbility to coordinate effectively across different hotel departments.\n\nFlexible and willing to work shifts, weekends, public holidays, and overnight duties as required.\n\nProfessional grooming, a positive attitude, and a strong sense of responsibility at all times.\n\n Your team and working environment:\nWe are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nAlwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.","description_format":"text","description_chars":6180,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-04T18:51:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.63,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/accor-duty-manager-arabic-speaker","json_url":"https://alion.io/job/accor-duty-manager-arabic-speaker.json","meta":{"generated_at":"2026-11-11T09:11:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-duty-manager-arabic-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-duty-manager-arabic-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-duty-manager-arabic-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-duty-manager-arabic-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-duty-manager-arabic-speaker"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3762038}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3762038},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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