{"id":2421124,"url":"https://alion.io/job/accor-duty-manager-assistant-manager","title":"Duty Manager / Assistant Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":85},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-24T22:44:26Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-14T04:27:09Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Why Work for Accor?\nAt Accor, we are so much more than a global hospitality leader. We welcome you as you are and offer opportunities across a diverse range of brands, helping you find a role that matches your personality, passions, and career goals.\nWe are committed to your growth, supporting you to learn, develop, and thrive every day. We believe work should bring purpose to your life, empowering you to explore new possibilities and build a career without limits.\nEvery chapter of your journey is yours to write, and together we can shape the future of hospitality.\nDiscover the opportunities waiting for you at Accor:\nhttps://careers.accor.com/\nDo what you love. Care for the world. Dare to challenge the status quo. #BELIMITLESS\n As part of our Front Office leadership team, you’ll play an important role in the smooth and efficient operation of the hotel. You’ll support the Front Office Manager with the day-to-day management of the department, while taking responsibility for the hotel during your assigned shifts. You’ll lead and support the Front Office team, deliver exceptional guest service, manage operational matters and ensure our standards, procedures and Accor values are consistently upheld.\nKey responsibilities include:\nAssist the Front Office Manager with the daily management and operation of the Front Office department.\nTake responsibility for the hotel and Front Office operation during your assigned shift.\nSupervise, support, coach and guide Front Office team members, ensuring company policies, procedures and service standards are followed.\nWork operationally at the Front Desk when required, including supporting check-ins, check-outs and other Front Office duties.\nProvide friendly, knowledgeable and professional service, responding to guest enquiries and providing accurate hotel information.\nManage guest complaints, feedback and operational issues, escalating significant matters to the Front Office Manager or General Manager when required.\nMake appropriate operational and safety decisions when senior management is unavailable, while ensuring guest and team safety and emergency procedures are followed.\nWork closely with Housekeeping and other hotel departments to ensure smooth operations and effective communication.\nEnsure key operational information is communicated clearly and provide detailed handovers to the following shift.\nEnsure daily hotel revenue is correctly accounted for and balanced, and complete and review operational and financial reports.\nMonitor occupancy, arrivals and business levels to support effective daily operations.\nAssist with team rostering, recruitment, training, coaching and performance development.\nSupport team productivity, communication and morale through effective leadership and guidance.\nEnsure Front Office equipment is operating correctly and report any faults or maintenance requirements.\nMaintain the confidentiality and security of guest, hotel and employee information.\nPromote Accor services, facilities and the ALL loyalty programme.\nSupport workplace health and safety requirements and ensure relevant procedures are followed.\nRepresent Accor values and Heartist culture through your leadership, professionalism and day-to-day behaviour.\n Minimum of 3 years' relevant experience within the hotel industry, with strong experience in Front Office operations and procedures.\nPrevious experience using Opera PMS.\nDiploma in Hospitality Management or Business Administration preferred but not necessary.\nCurrent Manager’s Certificate required; General Manager Certificate is an advantage.\nStrong working knowledge of Microsoft Outlook and Microsoft Office.\nPrevious experience supervising, coaching and developing team members.\nAbility to work independently when senior management is unavailable and confidently make decisions regarding guest and team safety and wellbeing.\nStrong guest service, complaint handling and conflict-resolution skills, with a calm and professional approach when managing challenging situations.\nUnderstanding of daily revenue balancing and financial procedures, with the ability to interpret operational reports and review daily occupancy.\nExcellent communication and relationship-building skills, with the ability to build positive relationships with guests, team members and other departments.\nStrong time-management, organisational and decision-making skills, with excellent attention to detail and sound commercial awareness.\nGenuine passion for hospitality, hotel operations and delivering an excellent guest experience.\nStrong personal integrity and the ability to maintain confidentiality.\nAbility to adapt positively to operational changes and work effectively in a fast-paced hotel environment.\nFlexibility to work across a seven-day operation, including weekends and public holidays.\nCommitment to Accor values, Heartist culture, workplace safety, inclusion and diversity.\n Benefits of working at Mercure Queenstown Resort\nSituated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.\nWork Your Way - Speak with us about your desired work life balance and make it a reality!\nFree use and access of our gym, saunas, hot tubs and swimming pool.\nFree meals provided while on shift.\nAccommodation discounts & Free Anniversary Stay.\nEmployee Assistance Program.\nFantastic career growth opportunities.\nAbility to make a difference through our Corporate Social Responsibility activities.\nEmployee benefit card offering discounted rates with Accor worldwide.\nOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.","description_format":"text","description_chars":5928,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-13T05:05:51Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.598,"p_room":0.36,"age_days":50,"expected_fill_days":31,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/accor-duty-manager-assistant-manager","json_url":"https://alion.io/job/accor-duty-manager-assistant-manager.json","meta":{"generated_at":"2026-10-14T07:34:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-duty-manager-assistant-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-duty-manager-assistant-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-duty-manager-assistant-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-duty-manager-assistant-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-duty-manager-assistant-manager"}]}