{"id":3948469,"url":"https://alion.io/job/accor-duty-manager-front-office-3","title":"Duty Manager (Front Office)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":60,"ghost_share":0,"stale_share":0.95,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wellington, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T19:42:26Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-15T20:56:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nestled in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalised touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experiences.\nSofitel Wellington, Where Life Lives.\n Sofitel Wellington invites you to elevate your career as a Front Office Duty Manager, where luxury meets impeccable service.\nAs a Full-time Duty Manager, you play a key role in ensuring the consistency, quality, and excellence of our front office operations. You will support the Front Office Manager, and other Duty Managers while taking ownership on your shifts and leading your team with professionalism and pride.\nPrimary Responsibilities:\nManaging day to day operations of the Front Office while leading the team and supporting the Front Office Manager to run a operationally smooth department\nShift Ownership - Taking full responsibility for hotel operations during assigned shifts, including decision making and follow-up\nTeam Leadership - Conduct shift briefings, coach and support team members, and ensure appropriate desk coverage\nMaintain accurate Duty Manager logs, incident reports and detailed shift handovers \nHandle guest enquiries and complaints, oversee arrivals and departures, and ensure smooth handovers between shifts. \nDelivery of excellent guest service by coordinating the link between hotel and guests and hotel operations\nAnalyze customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers\nVIP and ALL Recognition - Ensure VIP guests and ALL loyalty members receive personalized service and applicable benefits\nIdentify opportunities for room upgrades and additional revenue by upselling to the guests\nMaintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP levels updated in accordance to relevant hotel applications\nEnsure the safety and security of Hotel Guests and employees at the Hotel\nOversee billing accuracy, cash handing, payment settlements and shift reconciliations\nMaintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality\nDue to the nature of the hotel industry, flexibility on working weekends, nights and public holidays is required\nThis role is Permanent Full-Time (40 hours per week) - Must hold full NZ working rights.\n Previous Front Office supervisory or Duty Manager experience preferred\nStrong understanding of hotel operations, including front office, guest services, reservations, housekeeping coordination, food and beverage operations, and emergency management procedures.\nWorking knowledge of Opera PMS/Opera Cloud and associated hospitality systems.\nCurrent New Zealand Manager's Certificate (or willingness to obtain upon commencement.)\nCurrent New Zealand First Aid Certificate (Level 1 or higher) or willingness to obtain upon commencement.\nCurrent Full Drivers Licence.\nExceptional verbal and written communication skills, with the ability to effectively engage with guests, team members and contractors.\nProven ability to lead, coach, and support teams while maintaining luxury service standards and resolving issues in a fast-paced environment.\nProactive and hands-on approach to leading and supporting a team\nAccountability and the ability to work independently\nHighly organised with strong attention to detail, commercial awareness, problem-solving capability, and a genuine passion for luxury hospitality and guest experience excellence.\n Benefits:\nFree staff meal provided during shift\nFamily & Friends Hotel Discounts ongoing reward and recognition incentives and awards\nAnnual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)\nLearn Your Way - Support your career development with access to Accor’s training platforms!\nIncredible Accor Heartist Benefits - Including discounted Food & Beverage + Accommodation Worldwide!\nAccor's Refer-a-Friend bonus\nAccor paid parental leave\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. 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