Duty Technician

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

• Respond promptly to guest calls and departmental work orders (e.g. HotSOS); give priority to guest-occupied rooms and villas
• Carry out first-line repairs across trades: electrical, plumbing, HVAC, minor carpentry, locks and general maintenance
• Perform scheduled plant room rounds, recording readings for chillers, AHUs/FCUs, boilers, pumps, water tanks, pools and generators
• Monitor the BMS and fire alarm panel; act immediately on alarms and escalate to the Duty Engineer as needed
• Act as a member of the emergency response team: fire, flooding, power failure, lift entrapment and gas leaks
• Check public areas, lighting, signage and pool and beach equipment during rounds; fix or report defects
• Carry out preventive maintenance tasks assigned by the supervisor during quieter periods
• Issue and follow permit-to-work and lock-out/tag-out procedures; supervise contractors working during the shift
• Complete the shift log and give a clear handover to the next shift, including open jobs and recurring issues
• Record energy and water meter readings and support Planet 21 sustainability actions
• Be courteous and discreet with guests when working in rooms and public areas
• Follow Health & Safety, Dubai Civil Defence and Accor standards, and keep tools and the workshop clean

• Diploma or technical certificate in electrical, mechanical or HVAC engineering, or equivalent trade qualification
• Minimum 3 years' multi-skilled maintenance experience, ideally in a 5-star hotel or resort
• Practical knowledge of electrical systems (LV), plumbing, HVAC and building management systems
• Familiarity with fire safety systems and emergency procedures
• Good spoken and written English
• Computer literate; able to use the maintenance system and shift logs