{"id":4022254,"url":"https://alion.io/job/accor-en-reservation-agent-5","title":"EN - Reservation Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":12,"currency":"GBP","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T13:25:37Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T13:27:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n Reservations Agent\nYou are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!\nWhat is in it for you:\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities\nWhat you will be doing:\nConsistently offer exceptional, friendly and engaging service\nEnsure the best selection for the guest and ensure revenue is maximized through up-selling\nRecommend property facilities and assist guests with information and special requests\nBook room reservation requests, enter rooming lists, and update accurate information in the system\nDuties / Responsibilities:\nBooking Management: Process individual and group hotel reservations accurately across multiple booking channels, including telephone, email, and online platforms.\nGuest Communication: Act as a primary point of contact to handle booking amendments, answer facility enquiries, and coordinate special pre-arrival requests.\nRevenue & Upselling: Convert incoming enquiries into confirmed bookings and actively identify opportunities to upsell room types and hotel services.\nGroup Coordination: Manage corporate and group allocations, track room blocks, and closely liaise with event organisers to prepare rooming lists.\nCross-Hotel Teamwork: Work collaboratively with the Reception and Sales teams at both Novotel and ibis Southampton to ensure seamless guest transitions.\nRequired Skills / Experience:\nCustomer Service & Communication: Excellent written and spoken English with a confident, professional phone manner and a strong guest-focused attitude.\nOrganisation & Multitasking: Proven ability to manage multiple administrative tasks simultaneously with high attention to detail in a fast-paced environment.\nProblem-Solving & Adaptability: A calm, resourceful, and flexible approach to handling unexpected customer enquiries or scheduling challenges.\nCommercial Awareness: Basic understanding of sales with the confidence to identify upselling opportunities and convert enquiries into business.\nSystems & Scheduling Flexibility: Quick to learn new digital platforms (like hotel booking systems) and fully flexible to work a 7-day rota, including weekends and public holidays.\nExperience is an asset\nPrior experience working with Opera or a related system\nStrong interpersonal and problem solving abilities\nFluency in English, additional languages are a plus","description_format":"text","description_chars":3263,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-10T15:27:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:4","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-en-reservation-agent-5","json_url":"https://alion.io/job/accor-en-reservation-agent-5.json","meta":{"generated_at":"2026-11-11T18:01:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-en-reservation-agent-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-en-reservation-agent-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-en-reservation-agent-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-en-reservation-agent-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-en-reservation-agent-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4022254}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4022254},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}