Executive Housekeeper

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As we prepare for the reopening of our hotel, we are looking for an experienced Executive Housekeeper who, as our Rooms Experience Manager, will bring fresh perspective to traditional housekeeping and ensure that every detail contributes to the overall guest experience.

As a leader, the Rooms Experience Manager, inspires a team that takes pride in transforming spaces into experiences. With a natural eye for details, a strong sense of ownership, and an intuitive understanding of guest expectations, this individual ensures that every room tells a story of care, consistency and effortless comfort.

They anticipate needs before they expressed, recognize the small details that make a lasting impression, and understand that true hospitality lies not only in what guests see, but also how a space makes them feel.

Beyond maintaining exceptional standards of cleanliness and presentation, the Rooms Experience Manager fosters a culture of teamwork, accountability, and attention to detail. Combining the operational expertise of an Executive Housekeeper with a guest focused mindset, the leader empowers their team to deliver consistently high standards while creating memorable experiences for every guest.

Key Responsibilities

Room Quality: Maintain exceptional standards of cleanliness, hygiene, room condition, and presentation through regular inspections and consistent quality assurance

Room Turnaround: Ensure rooms are cleaned, inspected, and released within targeted turnaround times to support timely room readiness and smooth Front Office operations

Suite Presentation: Oversee the detailed preparation and presentation of suites, ensuring elevated standards, thoughtful amenities, and a refined experience aligned with the brand's positioning

Guest Preference Execution: Ensure guest preferences, special request, VIP requirements, and personalized room arrangements are accurately recorded, communicated, and consistently delivered.

Room Defect Closure: Coordinate with Engineering and relevant departments to identify, report, track and resolve room defects promptly, ensuring rooms meet quality standards before being released for occupancy.

Continuous Improvement & Annual Deep Cleaning: Develop, maintain, and regularly review the hotel's annual deep-cleaning roster, ensuring all guestrooms, suites, public areas, and back-of-house spaces are scheduled for periodic deep cleaning. Monitor completion against the planned schedule, coordinate with relevant departments, and adjust timelines based on occupancy and operational requirements. Identify recurring cleanliness issues, evaluate cleaning effectiveness, and implement improvements to preserve the quality, condition, and longevity of the hotel's physical product.