{"id":2816964,"url":"https://alion.io/job/accor-executive-housekeeper","title":"Executive Housekeeper","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuwait City, Kuwait"],"countries":["KW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":444},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-18T11:41:36Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-21T12:45:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Joinus at Accor,wherelife pulseswithpassion!\nAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\nBy joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitalityisaworkofheart,\nJoinus andbecomeaHeartist®.\n The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.\nKey Responsibilities\n1. Housekeeping Operations\nPlan, organize, and supervise daily housekeeping operations.\n\nEnsure guest rooms and public areas meet established cleanliness and presentation standards.\n\nConduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.\n\nEnsure rooms are prepared and released according to hotel standards and operational requirements.\n\nCoordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.\n\nEstablish and maintain effective cleaning procedures, checklists, and quality standards.\n\nEnsure proper handling of lost and found items.\n\n2. Team Leadership & Staff Management\nRecruit, train, coach, and develop housekeeping employees.\n\nPrepare staff schedules, assignments, and daily work plans according to occupancy and business needs.\n\nConduct daily briefings and communicate operational priorities to the team.\n\nMonitor employee performance, attendance, grooming, and discipline.\n\nProvide regular performance feedback and recommend training or development programs.\n\nMaintain a positive, professional, and service-oriented working environment.\n\n3. Quality & Guest Satisfaction\nMaintain consistent hotel cleanliness and housekeeping standards.\n\nRespond promptly to guest complaints and special requests related to housekeeping.\n\nFollow up on guest feedback and implement corrective actions where required.\n\nWork closely with other departments to resolve guest and operational issues.\n\nSupport the hotel's guest satisfaction and service quality objectives.\n\n4. Inventory & Cost Control\nMonitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.\n\nMaintain appropriate inventory levels and establish par-stock requirements.\n\nControl departmental expenses and minimize unnecessary consumption and wastage.\n\nConduct regular inventory and linen counts.\n\nMonitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.\n\nWork with Purchasing and Finance to manage departmental procurement and budgets.\n\n5. Hygiene, Safety & Compliance\nEnsure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.\n\nEnsure cleaning chemicals are stored, labeled, and used correctly.\n\nConduct regular checks of housekeeping equipment and work areas.\n\nEnsure employees follow proper occupational health and safety procedures.\n\nImplement appropriate procedures for emergencies, accidents, and hazardous situations.\n\n6. Administration & Reporting\nPrepare housekeeping departmental reports, schedules, forecasts, and budgets.\n\nMonitor occupancy-related staffing requirements and productivity.\n\nMaintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.\n\nParticipate in management meetings and communicate departmental performance and challenges.\n\nDevelop and update housekeeping SOPs and operational procedures.\n\n7. Interdepartmental Coordination\nCoordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.\n\nCommunicate room maintenance issues to Engineering and follow up until completion.\n\nSupport hotel events, VIP arrivals, group arrivals, and special functions.\n\nParticipate in hotel-wide projects and initiatives as assigned by management.\n\nKey Performance Indicators (KPIs)\nGuest satisfaction and housekeeping-related guest feedback\n\nGuest room cleanliness scores\n\nPublic area cleanliness standards\n\nRoom turnaround and readiness\n\nHousekeeping productivity\n\nDepartmental budget and cost control\n\nLinen and amenity consumption\n\nStaff attendance and turnover\n\nTraining completion and employee performance\n\nCompliance with hygiene, safety, and hotel SOPs\n\n Knowledge and Experience\nDiploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)\nDeep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards\nMinimum 3-5 years of experience as Executive Housekeeper in 5-star hotels or luxury resorts\nGood command of English (especially for cross-department communication and handling guest requests)\nProficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking\nStrong grasp of cost control, inventory management (linen, amenities), and labor scheduling\nCompetencies\nHands-on leader who can lead by example and train staff on standard operating procedures (SOPs)\nSharp eye for detail, cleanliness, and room presentation standards\nProblem-solving mindset to handle guest complaints and room maintenance issues quickly\nAbility to work under pressure, manage tight room turnaround times during peak seasons/full house\nPhysically fit and energetic, capable of conducting daily physical inspections of rooms and public areas\nGreat team connector with strong communication skills to coordinate smoothly with Front Office and Engineering\nPolished appearance and professional grooming standards at all times\n WHY WORK FOR ACCOR\nDevelop your talent through Accor’s learning programs.\nOpportunity to grow within your property and across the world!\nAbility to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":7067,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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