{"id":3881192,"url":"https://alion.io/job/accor-fb-team-leader","title":"F&B Team Leader","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T16:10:57Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T15:23:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Our mission at Ibis Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.\nA job, a career or a calling - whatever brings you here, we have something for you!\nAs part of our team you can have:\nFree night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)\nDiscounted hotel rates all over the world in Accor Hotels\nContinuously learn and develop yourself with our Accor Academy\nSupport your wellbeing in your professional and personal lives\nGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries\nParticipate actively in initiatives to build a more inclusive and sustainable world\nAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality\n Customer relations\nDevelops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.\nEnquires whether guests are satisfied throughout their experience\nTakes into account and anticipates guest needs\nConveys the hotel image \nProfessional techniques / Production\nDetermines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment\nSupervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs\nSupervises and checks the bar, restaurant, menu, presentation\nIs responsible for applying the reference standards and audit procedures as defined by the hotel and brand\nCoordinates with the departments close to the F&B department (front office, reservation etc)\nGuarantees that equipment is kept clean and well maintained, in line with hygiene regulations\nEnsures equipment remains in good condition and signals any needs for technical intervention\nEnsures compliance with legislation governing the sale of beverages\nTeam management/ Talent & Culture\n Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.\nDevelops employees' motivation and team spirit by creating a good working atmosphere\nIntegrates and trains employees, providing support for skills development \nEnsures that employees are well presented (uniforms, personal hygiene etc)\nHelps employees improve their skills and provides support.\nCommercial / Sales\nIs familiar with all the hotel's services and promotes them to encourage guest loyalty\nRespects requests from the Sales Department and fulfils the customer promise\nIncreases sales through his/her innovative and creative approach and reliable advice\nPromotes the special offers and full range of products\nManagement and administration\nManages the products available for guests\nKeeps the loss and breakage of equipment to a minimum and keeps the superior informed\nKeeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.\nHygiene / Personal safety / Environment\nEnsures that the workplace remains clean and tidy\nKnows and ensures application of the hotel's security regulations (in case of fire etc)\nEnsures the safety of people and property in the hotel\nRespects the hotel's commitments to the \"Environmental Charter\" (saving energy, recycling, sorting waste etc).\n A minimum of 3 years previous experience in a supervisory role.\nPrevious customer service experience.\nAbility to work under pressure.\nSalary expectations: £14.45 per hour plus a variable monthly service charge\n Behaves and acts in an exemplary fashion, embodying the brand mindset\nSupervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development\nImproves sales, the quality of service and promotion of services in compliance with hygiene and security standards\nConveys the hotel's image through his/her attitude, professionalism and involvement in the field\nEnsures that all products served to guests conform to standard and are of good quality\nDevelops revenue and profit margins\nHelps the hotel meet its targets\nProvides information for guests within his/her field of competence or directs them to the right person\nRemains polite and courteous at all times whatever customers may request\nHandling any complaints immediately and sensibly, and keeps the manager informed.\nEnsures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations\nRespects the instructions and safety guidelines for the equipment used\nApplies the hotel's security regulations (in case of fire etc)\nRespects the hotel's commitments to the \"Environment Charter\" (saving energy, recycling, sorting waste etc)","description_format":"text","description_chars":4686,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T18:10:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}