{"id":4010756,"url":"https://alion.io/job/accor-fit-reservations-agent-3","title":"FIT Reservations Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T07:18:47Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T09:58:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.\nAbout Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\n Scope of Position:\nReservations Agents are responsible for selling the rooms and services of the Cape Grace and preparing all details to ensure the stay of our guests will become a memorable moment in the heart. A Reservations Agent is an ambassador for our hotel and for our Brand, where the engaging and anticipative service you provide over the telephone and email will make our guests feel valued and reflect the exceptional hotel experience to come.\nResponsibilities:\nResponsible for accommodation booking for Cape Grace, A Fairmont Managed Hotel.\nResponds to enquiries about hotel products and services over the telephone, email, etc.\nDetermines guest’s needs and quotes the appropriate room and rate as per requirements.\nBooks reservation with most accurate information to ensure exceeding guest’s expectations.\nArranges accommodation, special requests and activity requirements for leisure, corporate and wholesaler’s guests.\nHas a general understanding of Groups - including cut off dates, blocking and booking policies and procedures.\nActs in accordance with the standards, conforms to the policies and procedures.\nHigh communication skills verbal and written. Perfect use of English.\nUnderstands Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.\nCo-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.\nEnsures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.\nConsistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.\nAdheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.\nPromotes and practices all organizational values of teamwork, mutual respect, integrity and empowerment among all co-workers\nTo be detail focussed in the performance of all tasks relating to the reservations process i.e. accurate bookings and guest confirmations\nManage and follow up on all deposit payments in line with the FIT terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest or group arrival.\nAttend PM/PQ meetings to clarify and discuss outstanding payments for bookings as and when required, ensuring that follow up and payment is received.\nOther duties as assigned.\nPIPELINE LEVEL\nManage self.\nLEVELS OF ACCOUNTABILITY\nReporting to the Assistant Reservations Manager and Reservations and Revenue Manager\nLEVELS OF RESPONSIBILITY\nResponsible for own performance\nCOMPETENCIES\nCalculations\nAnalytical thinking\nOrganizing\nAction Planning\nService Orientation\nFlexibility and adaptability\nStrong attention to detail\nAdmin oriented\nFinancial: Satisfied Shareholders\nTo ensure that all quotes compiled are accurate and every attempt is made to secure the business for Cape Grace.\nManage and follow up on all deposit payments in line with the reservation terms and conditions and ensure that payments are received on time and communicated to the accounts department and front office prior to the guest’s arrival.\nCustomer Service: Delighted Customers\nModels the Organizational Values\nMatching the features and benefits of our product offering to ensure that we exceed our guest’s expectations.\nProcesses: Effective Processes\nTo interact with Housekeeping, Front Office, Spa and Food & Beverage, where necessary, ensuring any new and relevant information is communicated between these departments and Reservations.\nMaintains department Standard Operating Procedures and devise benchmark to be adhered to. \nManage workload fairly, ensuring that our turnaround time is adhered to.\nAssist Group Reservations as/when necessary, with enquiry turnaround, call handling.\nGENERAL KNOWLEDGE AND RESPONSIBILITIES\nHas a thorough knowledge of the hotel and all services provided to the guest.\nMaintains the highest standard of service, appearance and social skills set according to the company policy.\nWorks in harmony with all departments and employees, is willing to assist others if and when required.\nAttends all training workshops as and when required.\nIs familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position.\nPerforms any reasonable duty as instructed from time to time.\n Grade 12 or equivalent\nA Hospitality Management qualification is a strong recommendation.\n1 year experience in similar positions and customer service\nProficiency in English (Verbal, Written, Reading), second language is an asset.\nProven abilities in developing and nurturing interpersonal relationships with guests, colleagues and suppliers.\nDemonstrated experience using:Opera Property Management System\nMicrosoft Office Suite to at least Intermediate level\nPrevious experience on TARS would be advantageous.\n\nAbove average Numerical skills\nAbove average ability to communicate at all levels of the organization.\nMust possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.\nMust be able to handle multitude of tasks in an intense, ever-changing environment while remaining calm, collective and accurate.\nMust be flexible in terms of working hours (Shift Timing)\n EMPLOYMENT EQUITY \nWe as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.\n“Only candidates who are South African citizens, permanent residents, or who hold a valid and current authorisation to work in South Africa will be considered for this position. Cape Grace, A Fairmont Managed Hotel, does not sponsor work visas and will not enter into any visa application process on behalf of applicants for this role.”","description_format":"text","description_chars":7488,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-10T09:58:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-10T13:08:41Z"},"pay":null,"html_url":"https://alion.io/job/accor-fit-reservations-agent-3","json_url":"https://alion.io/job/accor-fit-reservations-agent-3.json","meta":{"generated_at":"2026-11-10T13:08:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-fit-reservations-agent-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-fit-reservations-agent-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-fit-reservations-agent-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-fit-reservations-agent-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-fit-reservations-agent-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4010756}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4010756},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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