{"id":2457565,"url":"https://alion.io/job/accor-food-beverage-reservations-agent","title":"Food & Beverage Reservations Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-13T09:33:47Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T08:36:06Z","board_verified":false,"closed_at":"2026-10-22T08:36:06Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.\nBoasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.\nA wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.\n Adhere to the Hotel’s policies and the department’s standards of operation and be aware of the company’s work ethics and code of conduct.\nRepresent the department and the Hotel through grooming and right attitude.\nUnderstanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.\nBe fluent in Hotel products and Services and identify sales opportunities\nHandle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.\nBe flexible in sales technique through offering right product to the right customer at the right time.\nReview Booked Report and reservation accuracy.\nKeep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.\nActively participate in promoting loyalty programs.\nCheck and take necessary details with customers who has concern or complaint related to F&B and reservation to act and correct any problems.\nHandle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.\nHave a sound knowledge and always be updated with the current F&B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.\nProvide personalized service to guests and anticipate their needs that can lead to guest loyalty.\nExtend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.\nPrepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.\nClarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.\nAssist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.\nSupport the Restaurant Managers with special projects as required or assisting in hosting client for site visit.\nProvide guests with information about hotel facilities and local areas, including giving directions.\nBe aware of the Hotel’s Health, Safety and Security policies and procedures and be actively involved with the endeavors of the hotel towards sustainability through recycling and conservation of energy and water.\nAccept that the working hours are in accordance to the demand of the business, anticipate the volume of guests taking into consideration the occupancy of the hotel, holidays, weather and other events taking place in the hotel and in Dubai; overtime and days in lieu will be paid at the discretion of the management.\nPerform the duties and responsibilities assigned by the seniors.\nMaintain and update records essential to the operation (purchase requisition, weekly supplies, etc.) and ensure prompt reporting or submission.\nUnderstand the government and hotel employment regulations and follow the procedures in handling complaints.\nAdhere to the Lost and Found procedures of the hotel in ensuring safety of the guests’ property.\nRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.\nAttendance at all scheduled training sessions, briefings and communication meetings is required.\nKnowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.\nAbility to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.\nKnowledge of all restaurant information and promotion.\nBasic understanding of computer and computer software including Micros, Opera and seven rooms.\nAbility to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.\nBe able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.\nWillingness to learn new skill and technique necessary to perform the expected responsibilities related to the position\nParticipate in service as and when required.\nTo carry out any other instructions issued by the Outlet Manager.\nTo ensure an efficient and friendly service is provided to all clients by anticipating their needs, which will help maximize selling opportunities.\nEnsure that daily report is up to date with correct information.\nArabic Speaker is an advantage.","description_format":"text","description_chars":5519,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-13T16:27:53Z"},{"event":"close","at":"2026-10-22T08:36:06Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/accor-food-beverage-reservations-agent","json_url":"https://alion.io/job/accor-food-beverage-reservations-agent.json","meta":{"generated_at":"2026-10-24T10:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-food-beverage-reservations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-food-beverage-reservations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-food-beverage-reservations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-food-beverage-reservations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-food-beverage-reservations-agent"}]}