{"id":2546310,"url":"https://alion.io/job/accor-front-desk-agent-4","title":"Front Desk Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":2173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T15:15:53Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T18:53:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.\nCome join our Flock!\n Reports To: Front Desk Supervisor/Front Office Manager\nSupervises: None\nGeneral Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.\nSpecific Responsibilities:\nResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.\n\nGreets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.\n\nFacilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.\n\nRegularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.\n\nCourteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.\n\nMaintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.\n\nAccepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.\n\nControls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.\n\nMaintains a friendly, cheerful and courteous demeanor at all times.\n\nProcesses all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.\n\nStays up to date on gift shop merchandise, provides guests with information and processes gift shop sales.\n\nRelays art exhibition information to guests.\n\nContributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.\n\nProvides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.\n\nPerforms other duties as assigned, requested or deemed necessary by management.\n\nKnows standard cash handling procedures and knowledge of computerized cash register systems.\n\nMust be fluent in English.\n\nMust be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.\n\nMust be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.\n\nMust be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.\n\nStandard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.\n\nMust pass a background check.\n\nEducation/Formal Training\nHigh School diploma or equivalent\n\nExperience\nMust have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.\n\n21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm\nKnows standard cash handling procedures and knowledge of computerized cash register systems.\n\nMust be fluent in English.\n\nMust be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.\n\nMust be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.\n\nMust be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.\n\nStandard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine.\n\nMust pass a background check.\n\nEducation/Formal Training\nHigh School diploma or equivalent\n\nExperience\nMust have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.\n\nAll your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm","description_format":"text","description_chars":5872,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-14T16:53:32Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-desk-agent-4","json_url":"https://alion.io/job/accor-front-desk-agent-4.json","meta":{"generated_at":"2026-10-15T19:19:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29171,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-desk-agent-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-desk-agent-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-desk-agent-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-desk-agent-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-desk-agent-4"}]}