{"id":2963476,"url":"https://alion.io/job/accor-front-desk-agent-6","title":"Front Desk Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T18:22:39Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T16:37:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.\n First impressions are everything! Your engaging smile and personality are the essence of a great Overnight Front Office Agent with Fairmont. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of \"Make Special Happen” for our guests.\nWhat you will be doing:\nConsistently offer professional, friendly, and engaging service\nDemonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions\nProvides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards\nRemains observant and responds to each guest who approaches the Front Desk and the Mobile Check-In Station\nActs as Lobby Ambassador of Fairmont Hotels & Resorts by providing an excellent first impression and engaging with guests in the Lobby\nEnsures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is continuously clean and tidy\nIs an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression\nMaintains a perpetual presence at the Reception Desk throughout the hours of the shift\nGreets all guests courteously, using the guest’s name whenever possible\nChecks guests in and out of the hotel in a friendly and efficient manner at the Front Desk and at the Mobile Check-In Station\nAssists the guests with any comments or questions during their stay\nResolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner\nMakes recommendations for activities and restaurants, specifically promoting in-house hotel amenities and venues\nEnsure guest satisfaction by responding to all guest inquiries with accurate information and positive attitude\nAssists with luggage and transportations inquiries\nDrives rate and RevPar through upselling room types\nEnrolls guest to Accor Live Limitless loyalty program and updates profiles when applicable\nHandle cash, credit card, and other billing transactions such as posting room and dining charges on ledger\nMaintain cleanliness, safety and order in all work areas and reports any deficiencies to Supervisor\nContacts guests via preferred method in the lobby, dining area, or other parts of property\nBe familiar with hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction\nTo be familiar with Fairmont Century Plaza, all the facilities and services offered\nFollow all safety and sanitation policies\nOther duties as assigned\nWhat is in it for you:\nHourly Pay:\nMonths 1-9: $28.60/hour\nMonths 10-18: $33.98/hour\n After 18 months: $37.75/hour (full contract rate)\nThis position is covered by a collective bargaining agreement with UNITE HERE Local 11. New hires start on a progressive pay scale and move to full scale after 18 months. Union benefits apply per the agreement.\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH\nScheduled based on Seniority and Business Demands\n Language Skills:\nFluent spoken and written English\nYour experience and skills include:\nAbility to communicate fluently with our guests and associates\nMust be able to handle a multitude of tasks in a fast-paced, ever-changing environment\nAbility to focus attention on guest needs, remaining calm and courteous at all times\nPrevious PMS experience an asset\nComputer literate in Microsoft Window applications an asset\nMust be able to type 25 words per minute\nMust possess a professional presentation\nMust be flexible in terms of working hours\nStrong interpersonal and problem solving abilities\nHighly responsible & reliable\nAbility to work well under pressure in a fast paced environment\nAbility to research and investigate information to enable strategic decision-making\nAbility to work cohesively with fellow colleagues as part of a team\nAbility to use various computer software\nAbility to handle cash effectively and accurately\nHospitality Diploma is an asset\nMinimum of two year’s work experience in relevant discipline beneficial\nMinimum of one year’s work experience as a Front Desk Agent beneficial\nBasic math\nAbility to be observant with meticulous attention to detail\nAbility to follow instruction and work quickly and thoroughly\nAbility to think through situations in a rational manner while under pressure\nLogical and structured thinking, balancing budgetary and guest’s needs\nAbility to see the bigger picture and possible repercussions of decisions\nAbility to walk, stand, kneel and bend for up to 8 hours a day\nAbility to work under pressure and stress\nAbility to work at a fast pace\n Your team and working environment:\nWhat was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.\nThis experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.\nVisa Requirements: Must provide proof of eligibility to be employed in the United States of America.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.\nFairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS","description_format":"text","description_chars":7284,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-20T23:27:11Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.408,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:0","stale_co","evergreen","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":true},"html_url":"https://alion.io/job/accor-front-desk-agent-6","json_url":"https://alion.io/job/accor-front-desk-agent-6.json","meta":{"generated_at":"2026-10-25T18:10:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-desk-agent-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-desk-agent-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-desk-agent-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-desk-agent-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-desk-agent-6"}]}