{"id":3094772,"url":"https://alion.io/job/accor-front-desk-agent-7","title":"Front Desk Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":2692},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T14:55:44Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T22:04:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.\nGreet guests upon arrival with a warm and sincere welcome\n\nPerform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards\n\nIssue keys while ensuring utmost safety and confidentiality\n\nMaintain and protect guest privacy and discretion\n\nSettle guest accounts while ensuring all services standards are followed\n\nMaintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies\n\nAssist guests and answer inquiries regarding hotel facilities in an informative and helpful way\n\nDrive revenue through room upsells and cross-promotion of other hotel outlets\n\nBuilds strong rapport with support departments\n\nCreate reservations for guests who are at the desk or who call in after hours\n\nConsistently offers professional, engaging and friendly service\n\nResolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate\n\nOther duties as assigned\n\n Ability to work all shifts including overnights, weekends, and holidays\n\nPrevious experience in Front Office operations in a luxury setting an asset\n\nAn operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)\n\nProficiency in English required, bilingual is an asset\n\nExcellent written/verbal communication, coaching and interpersonal skills\n\nStrong guest service orientation, utilizing empathy and creative thinking\n\nAbility to work well under pressure\n\nThrives in a fast-paced environment\n\nDesire to work as part of a large, diverse team\n\nWe are a dog-friendly property, comfortability to work around animals and animal dander is necessary.\n\n What is in it for you:\nCompetitive salary and flexible benefit plans\nGenerous PTO allowances\nEmployee rates at Accor properties in NCA region\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities.\nOur Commitment to Diversity & Inclusion\nFairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #INDHP\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":3257,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T15:47:59Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.417,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:3","stale_co","evergreen","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-desk-agent-7","json_url":"https://alion.io/job/accor-front-desk-agent-7.json","meta":{"generated_at":"2026-10-25T00:43:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1040,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-desk-agent-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-desk-agent-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-desk-agent-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-desk-agent-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-desk-agent-7"}]}