{"id":3264623,"url":"https://alion.io/job/accor-front-desk-agent-8","title":"Front Desk Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":78,"open_postings":27,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":16000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T07:39:20Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T16:08:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.\nThe hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.\nThe hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.\n General Responsibilities\nEffectively utilises software applications and communication tools that are used to facilitate the booking, arrival, stay, billing and departure of residents and guests\nEffectively works with processes and systems that enable guests to be comfortably accommodated to the highest standards of the hotel\nEffectively utilises property management software and tools to monitor the preferences of Hotel Guests\nEffectively manages processes and systems that ensure the safety and security of the hotel, its guests and employees\nEnsures efficient collaboration and communication with other service departments\nCustomer Specific Responsibilities\nAssists the Front Office Management to ensure world-class service is delivered to the Guest, by adhering to all interpersonal, policy and process requirements, on all matters impacting the Guest Service provision\nEnsures that work within the polices, processes and standards directly affecting the Guests is carried out in a manner that reflects their safety, security concerns and preferences\nAssists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information.\nPeople Specific Responsibilities\nWith the Front Office Management, ensures that new team members are effectively assimilated into the Front Office culture and standards of service\nActively participates in the continuous development of Self and Department Team Members\nConscientiously participates in personal feedback and performance appraisals\nActively supports an environment that contributes to positive employee engagement and commitment to the job.\nQuality Specific Responsibilities\nEnsures that the she understands, complies with and consistently applies relevant quality related standards policies, processes, rules and procedures\nNotices and communicates opportunities to further improve quality standards\nResponds positively to efforts to implement improvement opportunities and works with other Team Members to support change to improve Guest feedback metrics\nWorks accurately with systems and methods that capture and communicate Guests’ preferences, likes and dislikes as appropriate without compromising their privacy.\nFinance Specific Responsibilities\nPerforms a daily “Pit-Check” process to ensure that all charges are correctly posted and unallocated balances are speedily resolved and with minimal loss to the hotel.\nLooks for ways to improve the usage of equipment and reduce consumption of stock without compromising the Guest Service experience\nReports imminent ‘stock-outs’ to avoid service compromise\nActively looks out for opportunities for Up-Sell and Cross-Sell and takes advantage of these.\n Knowledge and Experience\nAbility to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future\nQualification in Hospitality Management / Leadership\nSignificant Background in Front Office Service of a luxury hotel\n2 years of previous experience in hospitality Front Office operations of a luxury hotel\nProficient user in OPERA Cloud\n What awaits you...\nThe opportunity to join an international and innovative and fast-growing group.\nThe ability to challenge the norm and work in an environment that is both creative and rewarding.\nBe part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.\nA competitive package and plenty of development opportunities.","description_format":"text","description_chars":3874,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-26T08:24:15Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.417,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:3","stale_co","evergreen","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-desk-agent-8","json_url":"https://alion.io/job/accor-front-desk-agent-8.json","meta":{"generated_at":"2026-10-28T18:44:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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