{"id":3419083,"url":"https://alion.io/job/accor-front-desk-agent-russian-speaker","title":"Front Desk Agent (Russian Speaker)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":46,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T17:28:33Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T04:44:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.\n Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.\nAdheres to and executes all job task checklist points.\nPerform registration process by obtaining data from guest and by observing the established guidelines.\nReview all Group Resumes, VIP reports, daily business reports.\nMaintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.\nComply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.\nCash handling and credit processing as required, to include Gift Card redemption.\nTo support the Concierge or Telephone Operator as required.\nResolve guest complaints or otherwise follow up with manager.\nReview room queue and work with Housekeeping to expedite turnover.\nReach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.\nHandle Due-Out and Discrepancy updating in communication with the Housekeeping Department.\nPost applicable charges for late check-outs requests.\nPerform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.\nEnsure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.\nEnsure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.\nEnsure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.\nDrive and champion ALL loyalty program.\nDrive FO Up selling program.\nBe familiar with hotel services and promotions and promote them.\nUse Royal Service Manager as the main method of communication throughout the department as required for communication.\nTake and deliver accurate and timely guest messages.\nRespond to queries positively.\nFollow department policies, procedures and service standards, including all safety policies.\nOther tasks as assigned.\n Passion for guest service.\n Excellent written and verbal communication, interpersonal and leadership skills.\n Highly organized, results-oriented with the ability to be flexible and work well under pressure.\n Degree or Diploma in Hospitality Management is an asset.\n Fluency in English, and at least one additional language\n Minimum of 1 year previous Hotel experience is an asset.\n Must have the ability to handle a multitude of tasks and Guest requests.\n Knowledge of Property Management System such as Opera is an asset.\n Ability to work independently and prioritize responsibilities.\n Experience with a Hotel loyalty program an asset.\nComputer proficiency in a Windows environment (Word, Excel, PowerPoint).","description_format":"text","description_chars":3532,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-28T20:22:07Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-desk-agent-russian-speaker","json_url":"https://alion.io/job/accor-front-desk-agent-russian-speaker.json","meta":{"generated_at":"2026-11-03T05:35:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7682,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-desk-agent-russian-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-desk-agent-russian-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-desk-agent-russian-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-desk-agent-russian-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-desk-agent-russian-speaker"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3419083}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3419083},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}