{"id":2421118,"url":"https://alion.io/job/accor-front-desk-agent","title":"Front Desk Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":226},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-25T06:26:02Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-13T20:33:43Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Fairmont Hotels & Resorts\nJoin a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.\nAbout Fairmont Hotel Dubai\nA unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.\nAt Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. As a Front Desk Agent you will greet arriving Guests and settle their accounts for the Hotel at the Reception Desk by providing a warm, personal welcome and offering assistance to Guests throughout the duration of their stay.\nReporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:\nDemonstrate Fairmont’s brand service plus standards in all interactions\nProvide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards\nRemain observant and respond to each Guest who approaches the Reception Desk\nIs an ambassador of Fairmont Dubai by providing an excellent first impression\nMaintain a perpetual presence on the Reception Desk throughout the hours of the shift\nGreet all Guests courteously, using the Guest’s name whenever possible\nFollow Hotel’s telephone etiquette standards\nFollow Occupational Health & Safety regulations\nEnsure adherence to Fairmont’s Code of Ethics\nDrive Rate & RevPAR through up-selling room brand\n Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills\nProficient in English language (verbal & written), second language is an asset\nMust be able to handle a multitude of tasks in an intense, ever changing environment while remaining calm and collective\nMust be flexible in terms of working hours\n2 years minimum experience in customer service\nA hospitality diploma is an asset\nComputer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended\nMust have the ability to handle cash effectively and accurately\n What is in it for You:\nCompany-Sponsored Medical Insurance\nDelicious meal breaks on duty\nStaff Uniforms Provided\nLearning programs through our Academies designed to sharpen your skills\nAbility to make a difference through our Corporate Social Responsibility activities\nCareer development opportunities with national and international promotion opportunities. The sky is your limit\nJoin our team and enjoy a range of exclusive colleague perks, including discounted rates in Accor worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.\nOur Values\nRespect:\nWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence:\nWe make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging:\nWe celebrate our differences. We support each other and we always stand together.\nEmpowerment:\nWe have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity:\nWe build trust through mutual respect and being authentic.\nOur Commitment to Diversity & Inclusion:\nFairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS","description_format":"text","description_chars":4717,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-13T05:05:51Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.459,"p_room":0.36,"age_days":48,"expected_fill_days":31,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-desk-agent","json_url":"https://alion.io/job/accor-front-desk-agent.json","meta":{"generated_at":"2026-10-13T20:51:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-desk-agent"}]}