{"id":2963483,"url":"https://alion.io/job/accor-front-desk-manager","title":"Front Desk Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Algiers, Algeria"],"countries":["DZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":38000,"period":"year","method":null,"sample_n":4240},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T15:38:39Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T18:25:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Rejoignez un hôtel membre du réseau Accor, dont le groupe réunit plus de 5 500 hôtels, 10 000 restaurants et destinations lifestyle, dans 110 pays.\nIci, nous croyons en vous et en ce que vous apportez.\nLes opportunités de développement et d'évolution sont nombreuses. Chaque projet, chaque action contribue à créer un impact positif et mémorable pour nos clients, nos collègues et aussi pour notre planète.\nEnsemble, nous incarnons la vision de l’hospitalité responsable. Devenez un Heartist®, et laissez votre cœur vous guider dans ce monde où la vie bat plus fort.\nIl/Elle doit assurer un accueil et un service irréprochables aux clients de l'arrivée au départ, superviser l'ensemble des opérations de la réception, et piloter la mise en place du département Front Office dans le cadre de la pré-ouverture de l'hôtel.\nMissions Principales :\nParticiper au recrutement et à la formation des équipes de réception, concierge et standard.\nMettre en place les SOP Front Office (check-in/check-out, gestion des réclamations, programme de fidélité Sofitel).\nPréparer les procédures d'urgence et de sécurité applicables à la réception.\nSuperviser les opérations d'accueil, d'enregistrement et de départ des clients.\nGarantir un service personnalisé conforme aux standards Sofitel.\nGérer les réclamations clients et assurer un suivi jusqu'à résolution complète.\nOptimiser le taux d'occupation en coordination avec les Réservations et le Revenue Management.\nÉlaborer les plannings des équipes et garantir une couverture 24h/24.\nSuivre les indicateurs de performance (satisfaction client, upselling, délais d'attente).\nEncadrer et évaluer les équipes de réception.\nGérer la caisse, la facturation et les procédures de contrôle interne.\n Profil Recherché:\nDiplôme en hôtellerie, tourisme ou gestion hôtelière ou équivalent .\nExpérience confirmée (5 ans minimum) en Front Office, idéalement en hôtel de luxe.\nExpérience en pré-ouverture d'hôtel fortement appréciée.\nMaîtrise du français et de l'arabe ; anglais courant indispensable.\nMaîtrise des systèmes PMS (Opera), outils de réservation et de facturation.\nConnaissance des standards de service de luxe et des procédures de sécurité hôtelière.\nExcellent sens du relationnel, leadership, diplomatie et sang-froid.\nRéactivité et capacité à travailler sous pression, notamment en contexte d'ouverture d'hôtel.","description_format":"text","description_chars":2347,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-20T23:27:11Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-desk-manager","json_url":"https://alion.io/job/accor-front-desk-manager.json","meta":{"generated_at":"2026-10-24T19:33:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-desk-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-desk-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-desk-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-desk-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-desk-manager"}]}