{"id":3949103,"url":"https://alion.io/job/accor-front-desk-supervisor","title":"Front Desk supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":71,"ghost_share":0,"stale_share":0.972,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Hurghada, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-03T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T07:11:40Z","board_verified":false,"closed_at":"2026-11-09T07:11:40Z","days_open":37,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":37},"description":"Carry out the Front Office Manager and/or Assistant Front Office Managers instructions related to organisation implementation and planning in order to ensure that the Front Office Department functions flawlessly.\nPerform his/her duty according to the practices operational instructions and procedures identified by the Front Office Manager.\nResponsible for performing the services assigned to his/her shift in the best and most appropriate manner.\nKeep track of the notes in the logbook and take action accordingly.\nPersonally carry out the check-in procedures for VIP guests and monitor the complimentary services.\nBe informed of the hotels occupancy rate.\nMonitor the payments for individual reservations.\nControl the forms and reports completed during his/her shift.\nOrganise the shift and ensure order.\nControl the working arrangements of the bellboys in his/her shift.\nControl all accommodation cards issued for entries and documents to be given to guests.\nControl the c/in procedures of all guests that have arrived.\nPrepare the daily reports and required forms.\nControl the money collected by receptionists at the end of the shift.\nEnsure that all faxes and messages are forwarded.\nCheck the accuracy of the sum invoiced to agencies after check-out.\nControl all flow of money within the Front Office Department identify the source and complete the transaction.\nMonitor any room changes and inform the Housekeeping Department.\nReport any problems to the Front Office Manager.\nLiaise with the Housekeeping Department and Technical Service Department.\nResponsible for the arrangement and order of employees working on the shift.\nEnsure that all official documents are completed in full and in an orderly manner.\nComply with the facility instructions and ensure that subordinate employees also comply with these instructions.\nReport full and accurate information to managers.\nDistribute daily tasks for the shift.\nAttend the Front Office Departments periodic meetings.\nCreate new ideas and encourage other employees to be productive.\nEnsure that employees maintain good relationships and cooperation.\nAttend training programmes.\nDeliver the best services and encourage colleagues in this respect in awareness of the role that the services offered to guests play in the sales and marketing of the facility.\nMonitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.\nHas knowledge of the region.\nKnows the agencies and individuals that the hotel works with.\nKnows whom to contact in case of an emergency such as hospitals taxis police etc.\nTake part in the Emergency Response Teams.\nPay maximum attention to representation. Is always careful as his/her attire conduct and speech represent the facility.\nTo predict that all activities and to be purchased all equipment and belongings may create disease for the environment to join all activities which is organized to protect biological diversity and shares the responsibilities shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper printed out etc.).\nTo implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.\nTo implement his responsibilities in order to eliminate and collect waste in a proper way reduce environmental pollution and harmful effects to the environment.\nCarries out all responsibilities related to the quality management systems implemented at the facilities\nCarries out all other duties assigned by managers and hotel management not specified in the job description.\nCarry out all responsibilities related to Protection from pandemic disease & action response implemented at the facilities\n\nQualifications: \nEducation: At least a High School or vocational diploma.\nExperience: At least 4 years of related work experience following theoretical education.\nForeign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.\nCourses and Training: Advanced level of theoretical and practical knowledge.\nComputer Literacy: MS Office applications.\nSkills: Expected to have comprehensive technical knowledge and work experience related to the methods advanced techniques special equipment and work processes in the related field. Knows applies and ensures application of all services and product ranges in the related field. Has good command of guest profiles. Trains his/her team in this area monitors their success and sets an example on how to address guests. Expected to perform jobs that require technical expertise and experience in the field concern more than one unit/process and are similar in nature.\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":4966,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-09T00:54:55Z"},{"event":"close","at":"2026-11-09T07:11:40Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/accor-front-desk-supervisor","json_url":"https://alion.io/job/accor-front-desk-supervisor.json","meta":{"generated_at":"2026-11-09T17:32:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-desk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-desk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-desk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-desk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-desk-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3949103}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3949103},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}