{"id":2411007,"url":"https://alion.io/job/accor-front-office-agent-4","title":"Front Office Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":31000,"period":"year","method":null,"sample_n":1065},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T00:20:55Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-13T05:05:51Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.\n Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guest\nEnsure a professional and attentive service is provided and guest expectations are exceeded.\nRespond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.\nWith your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards\nHave the freedom and creativity to deliver memorable moments that provide treasured guest experiences.\n You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:\nPrevious Reservation/Front Office experience and five star luxury environment preferred.\nKnowledge of Opera or other booking system preferred.\nFull, clean valid manual driver’s license is preferred.\nHave flexibility to meet hotel rostering needs with weekend and public holiday work.\nYou will need to hold working rights for New Zealand to be considered for this position.\n Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:\nWe offer competitive pay with benefits\nBuild your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner\nYour loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide.\nDaily staff meals provided.\nOngoing reward and recognition incentives and awards.\nOpportunities for further development and worldwide career progression within Accor.\nWork for a world-leading Global hotel company.\nRefer a friend incentive\n24/7 free access to onsite gym\nFree ski hire during our winter months\nWellbeing support, financial advisory discounts and Employee support programmes \nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. 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