{"id":2457593,"url":"https://alion.io/job/accor-front-office-agent-wmd","title":"Front Office Agent (w/m/d)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":59000,"period":"year","method":null,"sample_n":1065},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T06:41:43Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:23:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Der Hotelkomplex Zürich City West vereint drei Hotelmarken von AccorHotels - Novotel, ibis, ibis budget - und bietet mit 459 Zimmern Platz für rund 1’000 Gäste. Das 4-Sterne Business Hotel Novotel Zürich City West verfügt über 144 Zimmer, davon 5 Suiten. In unserem Restaurant „The Flave“ servieren wir à la carte Gerichte und Menüs, die lokale Einflüsse mit mediterraner Eleganz verbinden. Ergänzt wird unser Angebot durch eine Bar, 5 Seminar- und Banketträume, zwei Escape Rooms sowie ein Hallenbad mit Fitnessraum.\nZur Verstärkung unseres Front Office Teams suchen wir nach Vereinbarung eine engagierte und dienstleistungsorientierte Persönlichkeit als Front Office Agent (w/m/d) im Vollzeitpensum.\nHast du Lust, Teil unseres Hotelkomplexes zu werden und die Vielfalt von drei unterschiedlichen Hotelmarken zu erleben? Dann freuen wir uns darauf, dich kennenzulernen!\n Check-In und Check-Out sowie die herzliche Betreuung unserer internationalen Gäste\nVorbereitung und Abwicklung von Gruppen An- und Abreisen \nAllgemeine Concierge-Tätigkeiten und Beantwortung eingehender Telefonanrufe\nEntgegennahme und lösungsorientierte Bearbeitung von Gästeanliegen\nZimmerzuteilung, Abreisekontrolle, Kassenführung, Rechnungslegung und weitere spannende Aufgaben\n Abgeschlossene Ausbildung in der Hotellerie oder ein gleichwertiger Abschluss von Vorteil\nBerufserfahrung an der Rezeption\nSehr gute Deutsch- und Englischkenntnisse\nHohe Flexibilität und Einsatzbereitschaft\nAusgeprägter Teamgeist\nFreude am Umgang mit Gästen und hohe Serviceorientierung\n Was wir bieten:\nHerausfordernde und vielseitige Tätigkeit in einem jungen, dynamischen Team\nEinstieg in eine der grössten Hotelketten der Welt\nAttraktives Bonussystem\nPersönliche und berufliche Entwicklungsmöglichkeiten\nAus- und Weiterbildung durch interne Schulungen \nDienstkleidung inkl. 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