{"id":3131690,"url":"https://alion.io/job/accor-front-office-and-reservations-manager","title":"Front Office and Reservations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Christchurch, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T01:26:58Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T08:53:13Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Why work for Accor?\nAt Breakfree on Cashel we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\n Breakfree on Cashel is looking for an energetic and motivated Front Office and Reservations Manager to ensure the smooth and successful running of our Front Office and Reservations operations. This is a hands on role, reporting directly to the Rooms Division Manager, you’ll bring leadership, strong communication skills, and operational strength to drive exceptional guest experiences.\nYour duties include;\nManaging the daily operations of Reservations and Front office and ensure brand standards are followed.\n\nLead, train, and motivate the team to deliver exceptional guest service while achieving occupancy and revenue targets\n\nOversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.\n\nOptimize hotel performance by managing reservations, maximising sales opportunities and supporting revenue management strategies.\n\nDrive financial performance, supporting revenue forecasting, upselling, and KPI achievement.\n\nPrepare and review operational and financial reports to support business performance.\n\nEnsure hotel information is up to date in all channels and maintain knowledge of specil rates, offers and promotions.\n\nManage \"no show\" reservations by investigation and recording\n\nAssist with budgeting and business planning to meet financial and operational goals.\n\nFoster a positive, guest-focused culture by demonstrating Accor Heartist values.\n\nBuild strong relationships with guests and internal teams, ensuring a seamless front office and reservations experience.\n\nAll applicants must have the right to work in New Zealand.\nWhat is in it for you:\nAccommodation and Food & Beverage Discounts with Accor Hotels World Wide!\nRefer a Friend Bonus!\nLearn Your Way - access to learn as you earn!\nDiscounts with major retail companies and preferential treatment!\n Your experience and skills include:\nMinimum 2-3 years leadership experience in Reservations or Front Office Management.\n\nStrong leadership, communication, attention to detail and people management skills.\n\nProven ability to manage budgets, control costs, and drive revenue performance.\n\nFlexible to work across various shifts, including mornings, evenings/nights, weekends and public holidays.\n\nKnowledge of front office systems (Opera or similar PMS preferred) will be advantageous.\n\nExcellent problem-solving and guest service skills, with attention to detail.\n\n At Breakfree on Cashel we are a friendly and welcoming team who actively support a positive work environment and encourage our team members to grow and learn within our company.\nWe are an inclusive company with an ambition to attract, recruit and promote individuals with diverse talent.","description_format":"text","description_chars":3026,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-23T03:58:16Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.622,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/accor-front-office-and-reservations-manager","json_url":"https://alion.io/job/accor-front-office-and-reservations-manager.json","meta":{"generated_at":"2026-10-29T13:17:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-front-office-and-reservations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-front-office-and-reservations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-front-office-and-reservations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-front-office-and-reservations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-front-office-and-reservations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3131690}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3131690},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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