{"id":2856352,"url":"https://alion.io/job/accor-front-office-executive-8","title":"Front Office Executive","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":8000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T11:39:18Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T08:36:06Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n We are seeking an enthusiastic and detail-oriented Front Office Executive to join our dynamic team in Bengaluru, India. In this pivotal role, you will be the face of our organization, delivering exceptional guest experiences while managing front office operations with professionalism and efficiency. As a Front Office Executive, you will work collaboratively with colleagues across all departments to ensure seamless operations, maintain guest satisfaction, and contribute to our organization's success through your dedication to excellence and customer-focused approach.\nManage daily front office operations, including front desk procedures, reception, cashiering, and reservations with accuracy and efficiency\nProvide exceptional, friendly, and professional service to all guests, demonstrating empathy and transparency in every interaction\nDevelop and maintain a comprehensive understanding of hotel operations, departmental functions, physical layouts, key personnel roles, and current events or group arrivals\nAttend to guest requests and credit-related issues with decisiveness and problem-solving skills, escalating to management when necessary\nLead by example in delivering total customer satisfaction, consistently striving to exceed guest expectations\nActively promote and sell special hotel promotions, facilities, and services to guests, demonstrating initiative and enthusiasm\nCollaborate with the Guest Service Manager and Assistant Manager to identify opportunities for improving guest service and departmental performance\nSupport colleagues and management in achieving departmental and organizational goals through collaborative teamwork and transparent communication\nTreat all guests and colleagues from diverse cultural backgrounds with respect, sensitivity, and inclusivity\nPerform additional duties as directed by management, demonstrating flexibility and a goal-oriented mindset\n Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification\nMinimum 2 years of professional experience as a Front Office Associate, or 1 year of experience in a Team Leader capacity within a hotel or hospitality environment\nStrong knowledge of front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions\nProficiency with hotel management systems and computer applications\nExcellent interpersonal and communication skills with the ability to interact professionally with guests and colleagues\nDemonstrated expertise in guest service delivery and customer satisfaction management\nStrong organizational and time management skills with the ability to multitask effectively in a fast-paced environment\nProven ability to handle conflict resolution and guest complaints with empathy and professionalism\nActive selling and upselling capabilities with a results-oriented approach\nCultural sensitivity and the ability to work inclusively with diverse teams\nLeadership potential and willingness to support team members and management 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